Customer Testimonials
They always do a great job. I appreciate the complimentary car was. I never have an issue.
Came into the dealership 2 years ago and a car that was on your website had been given out as a loaner and we waited around 45 minutes for no reason. Just bought a car and the process took way too long and then the vehicle (only 12,000 miles) had a battery problem and we had to take it in. In addition, your sales reps don’t get paid a commission but it’s clear you’re indenting them and management to sell warranties as we got the hard sale from the rep and the manager even after I said from the beginning ... Read More DealerRater - Jul 1, 2026
Booked appointment for recall and factory issues. Recall could not be completed as they did not have part and factory issue with Uconnect is still an issue and continues to pop up on screen. They also tend to be a day behind all service so the day you show up is typically. 1 day before they actually work on your vehicle.
Didn't do the basics to instill confidence in their work. I expressed concern about the oil light not going off, was dismissed without a proper check. I also didn't get to see the work done, and the maintenance reminders were not reset, leaving me unsure if the service was actually completed.
Excellent communication, helpful, knowledgeable, clean facility They consistently take care of my vehicle in a friendly and timely manner
Very good experience. Fast and efficient. Great service by the person I worked with and the technician.
I arrived at 2 for a 2:30 appointment to have a nail removed from my tire. I told her I had an appointment and was early and she said to leave the keys in the car. An hour later she came and said I was good to go and handed me a receipt. I asked if there was a charge and she said no. I thanked her and headed out. About a mile away I looked at the receipt and noticed that the name on it was not mine but the car was and the service was a tire rotation and oil ... Read More DealerRater - Jun 29, 2026
My wife and I had a great experience at the Hopkins Walser. Nick was very helpful and knowledgeable and we never felt pressured the way we did at the other dealership we looked at. Nick made the whole process from test driving to the purchase and paperwork very smooth. We love our new Grand Cherokee and I plan to come back when I am in need of new truck because of how great our experience was. I highly recommend checking out Walser and finding Nick to help out with your Walser experience!
Great experience buying my car at Walser. Thank you to Nick B who helped me through the whole process from beginning to end. He was very patient and kind as this was my first dealership puchase. Also a big thank you to the mechanics and inventory manger who helped take good care of my car before I drove it home.
Awsome! Keep me calm and since the beginning he keep his positive attitude even when my hopes were down and my anxiety he was able to keep me calm and made our process easy, would recommend him to anyone looking for a vehicle!
It was good overall but could have been better It was a good experience, but it did seem like they were taking their time, the advisor was not very lively and was short answered. I only came in for routine maintenance.
advisor was helpful and personal. Made sure my vehicle was taken care of and very communicative.
advisor was helpful and personal. Made sure my vehicle was taken care of and very communicative.
advisor was helpful and personal. Made sure my vehicle was taken care of and very communicative.
It was good overall but could have been better It was a good experience, but it did seem like they were taking their time, the advisor was not very lively and was short answered. I only came in for routine maintenance.
friendly service, super helpful and informative. Will did a great job at letting me know what was going on with my vehicle and made sure to communicate with me
We were promised a full reimbursement for a diagnostic that was ran, then not followed up with as promised, I called to be told it was waiting for supervisor approval. We then were told via text we would get a partial refund of $50 if we provided our address. This was disputed to no avail, we then provided our address and have yet to hear anything back or see a check. Disappointing.
They diagnosed and repaired a defect that was difficult to find. And kept me updated along the way v
Steve is diligent, detail-oriented, and always provides warm, friendly service to our customers. Steve is diligent, detail-oriented, and always provides warm, friendly service
My issues with my vehicle shaking was never resolved. They recommended I replace the steering rack but the diagnostics was wrong overall and the issue remains after spending $2000. They also did not really seem interested in what I though is wrong with the car although I had detailed notes. So in general my experience was not great. I need to follow up with the dealership.
Bought a car from you guys and sales guy said you would fix TPMs amd then you guys backed off it of fixing it
Communication was nonexistent. Not enough was done to get all the repairs covered under warranty. My truck wasn't even looked at until the day after my appointment. Why have an appointment for a certain day if it doesn't mean anything? I had no idea that you would keep the truck over the weekend; I needed it!
Good professional service. However I had to wait two weeks to schedule an appointment and then three more days to get the car back.
I had an emergency fuel filter replacement. Robert got me in right away and had me out of there in less than an hour.
Service was fine but twice had to follow up for a quote on rear breaks.
Good Nice people They were very nice and helpful And they washed my car For me
On time - finished early -technician was very thorough!!! This is very Good Dealership!! I have been coming to work this dealership for many years.
Overall Very Good! The oil change was on time, had coffee, Pacifica was washed! Service was very prompt!!
Accommodating, cost conscious and very cordial Efficient and easy for me to understand my Jeep needs.
I recently visited Walser CJD and I had a tremendous experience with Dominic C. He answered every question I had and made the experience as easy as humanly possible. I would definitely go here again!
I've always gone to this Walser dealership. I've been coming since Jack Schmota was the GM.
Good She was prompt and helpful, answered my questions. She provided me with the information I needed.
Overall experience was very good. Tom Dalum was very professional and worked to get a deal done. My only disappointment was that the tires on the vehicle with 15900 miles are nearly worn out at 4/32" tread on the back and 5/32" tread. It's my fault as I should have looked better at the vehicle or asked better questions but honestly the dealership should have installed new tires on this used truck so I didn't have to right after purchase. I guess we have to trust that the mileage is correct, but the tire condition doesn't indicate that ... Read More DealerRater - Jun 18, 2026
Was told incorrect information and lack of customer service felt like I was bothering or inconveniencing them
Good service, work done at a good time , and very good customer service Happy with the service
Had a great experience at Walser Ram Hopkins! Ethan was fantastic, made the purchase of my truck enjoyable and easy. I will be back for my next purchase!
Awesome service Been in service many times and always top notch Really like the video walk arounds explaining what the issues are
Through, and timely Customer service has improved significantly since I first started having my car serviced here.
Through, and timely Customer service has improved significantly since I first started having my car serviced here.
Through, and timely Customer service has improved significantly since I first started having my car serviced here.
The process was simple, surprisingly quick and direct and we left with the Jeep we wanted! Thank you to Dominic for listening and finding us exactly the car for us.
Since k purchased my Wrangler, Ethan and Kurt are always ready to help me with any questions I have. They are so patient and breakdown all service needs and car features in detail. Thank you so much!
Service great, but sales not I have sent reimbursement requests which are ignored Need reply
Very helpful in diagnosing ongoing mechanical issues with my 2026 Wrangler. Steve and his team of technicians were very helpful in diagnosing ongoing mechanical & performance issues with my 2026 Wrangler.
Not going to wait 2-3 weeks for warranty work done. Other dealership does in three days
Communication wasn't great. Left multiple messages via phone and text without return responses. Then they didn't have time to do all of the work and only fixed it partially.
They undid my glovebox and didn't put it back when they returned my car to me...the girl needs to work on her hospitality skills
Have to pay for a loaner car withch is xxxxxxxx or only ya 30$ a day that doesn't cover the total rental
Can you help me find where I put my HIV. I lost it somere alone the way. Can you help me find Abby G
I have been using this dealership for service for a couple of years now and always have a great experience. Recently upgraded my vehicle through them as well and again, very positive experience. Nick from sales helped me out and was really great to work with, answered all of my questions and no pressure sales. When all was said and done I worked with several people as a team and have nothing but good things to say all around. Highly recommend!! Thanks again to Nick and the whole Walser Hopkins team! I couldn’t be more happy with my new ... Read More Google - Jun 9, 2026
Phil is absolutely awesome. Great sense of humor. Going over the details was quick and easy. Would absolutely recommend working with Phil.
Did not fix the U connect box that I came in for. The entire panel should be replaced if there is no other solution. I have to look at my screen with the UConnect box on it and it’s extremely annoying
Lack of communication regarding the work they did. Repeatedly tried to get more detail and my service person wouldn’t respond promptly or with helpful information.
My experience was not great. I waited almost three hours for a repair that said it should be an hour when I scheduled online only yo be told my car wouldn't be ready until the following day. It was not ready the next day either.
I have the Wagoneer S. Numerous things aren't working. Every time I bring it in they tell me there is an update coming, but with no concrete time frame. Nothing ever gets fixed and what they do fix, within a week, it is not working again. I am not the only one. I am on a facebook group with many other wagoneer s owners. They have similar complaints. Jeep/Stelantis, YOU NEED TO DO BETTER!
On time and friendly They were helpful and knowledgeable. If I could think of more words, I would lose them.
Got my Durango serviced last month and was more than happy with the work that was done.
I didn’t hear from an Advisor for a week on my vehicle. Left several messages and emails with no response.
Clean but slow It was a clean experience. Easier to navigate. But took quite awhile. Kind of slow because I was kne of the first people there. Regardless, I will be a returning customer
Good service team, efficient, knowledgeable; Easy to make a service appt., & on time; Neat service space, convenient location
Super respectful and responsive. Everyone is always friendly and helpful and explain the process clearly. Never any pressure to get extra work done.
Ethan Grubb helped my experience to buy my first adult car wonderfully, easy, and efficient.
It was very pleasurable and it always is when working with a professional like Jim.
I honestly can’t say enough good things about my experience. From the moment I walked in, Tom was kind, patient, and genuinely invested in helping me. He made the entire process feel easy and comfortable.
He communicated with me every step of the way, was always quick to answer my questions, and made sure everything I asked for was taken care of. I never felt pressured or rushed into making a decision, and I always felt like he had my best interests in mind.
What stood out most was how attentive and supportive he was throughout the process. He ... Read More Google - May 29, 2026
Thomas assisted me in the purchase of my Jeep Grand Cherokee and I couldn’t be more pleased with his service and my vehicle!
I’ve been looking for a Chevy Colorado for a little while now. Tom was a huge help through the whole process. Went in today to make the purchase and couldn’t be happier.
I feel that the dealership was fair in what they gave me for my trade-in. Was not expecting the amount I received.
Came in for an oil change, you guys recommended I do my front differential rear differential and transfer case servicing so I rescheduled it for a week later came back in and you guys miss quoted the work based off the wrong size truck and had none of the gaskets there in order to do the actual service
Chase was very helpful with an issue that I had with my jeep and helped coordinate the repair with an extended warranty
I had a great experience looking at a used Jeep Wrangler last week! The salesman, Nick, was incredibly helpful, patient, and knowledgeable throughout the entire process!! If you find yourself at this dealership, I would 1000% recommend asking for Nick!!
I came in last Saturday looking for a used grand Cherokee and nick was very knowledgeable, helpful and made the whole car buying experience very easy
Great experience with Nick Berglund! He helped me find the perfect car and was super efficient! Highly recommend Walser jeep!
I recently purchased a vehicle from Walser Chrysler Jeep Dodge Ram in Hopkins and had a great experience working with Tom Dalum. Tom was straightforward, knowledgeable, and easy to work with throughout the entire process. He was professional from start to finish and genuinely helpful in finding a vehicle that fit what I was looking for. Overall, it was a very positive experience, and I would recommend reaching out to Tom if you’re shopping for a vehicle at Walser Hopkins.
My representative is pleasant and courteous. Communication was good and vehicle was serviced as required. Would definitely go back
Horrible customer service - they do not take care of you and we had to search for our own cars. Should have known then but still purchased anyhow. They got me in a Grand Cherokee 4E and it has been a nightmare ever since! Trying to get into a new car and the GM still hasn't contacted me back after 10 days. I had to do the calling and even go in to finally talk to him. Now I have a large monthly payment for a car I have to drive that is NOT reliable and has been undrivable already 3 ... Read More DealerRater - May 26, 2026
A lot of misinformation. Wasted time. More than I'm willing to type. I didn't get the warm fuzzies when I came in and had to match the energy of the person helping me. I was getting some attitude which reflects poorly on the service department.
They request appointments, I'm sure so that they are able to help customers one on one. It may turn away customers sometimes?
Had to come back to get the engine cover the tech forgot to replace last time. Gas is expensive and there is road construction around the dealership it is not fun to get there and I usually do not arrive in a good mood. He is always so resourceful, helpful and friendly that I leave smiling.
Great team, friendly service. Valued my time, completed repairs on time, really went out of their way to assist in my situation!
Steve and team worked hard to remedy my problem! It was a great experience for sure.
He is very helpful and nice to work with I appreciate his follow-up and cares
Great, helpful Always keep me informed about what's going on They just need to make it easier for me to make initial appointments
Had an appointment for an inspection and oil change. I was told i couldn’t get one due to savage plates. Then the sign was posted for 3 oil changes was expired back in December 2025 and that couldn’t get honored. No one removed the sign off the counter. So It was nothing good out of this service.
Prompt service, very friendly and knowledgeable, clean location. Gave thorough details with what work was done.
Everyone was very helpful. They answered all of my questions and concerns. The service was excellent from the work performed on my vehicle, to the customer service.
The guy at the desk was great but I've had to bring my Jeep in every year to get the AC fixed and every year they say they replace the damaged component and a couple months later it's back to not working. Yesterday it stopped working again.
I've had repeated bad experiences. 3 visits ago I received a text saying I could pick up my car. My wife dropped me off. When I spoke to the desk they said the car was not ready. When I asked why they sent me a text they were incredulous and said 'the text was automated'. As if that was not their responsibility. Two trips ago when I brought it in for tires after a road hazard and they told me the tires I needed were out of production so they could not fix the car. I pushed back, then they ... Read More DealerRater - May 9, 2026
Long wait for the rental car, but they were able to do the recall replacement free of charge in a short amount of time.
Great place for service. Fast and clear communication. Service advisor was very helpful and nice.
Nick Berglund was my sales person when I bought my Jeep Wrangler. He was attentive, helpful and very courteous. I am impressed with the team and grateful for a great car buying experience.
Normally I give a 5 star review but I ended up having to drive over twice in awful construction for a very loud noise in my car which turned out to be a wheel bearing...which I think any mechanic taking a test drive should have known. I did tell them I had a full wrap warranty so they could make sure it wasn't something in the transmission but I ended up being sent home and having to pay 115.00 for a diagnostic only to return the following week to have the wheel bearing fixed.
So I wasted gas money. paid ... Read More DealerRater - May 8, 2026
Very attentive. Keep you updated on the progress of your vehicle. Communication is a plus
Found out late snow tires on vehicle. Bit wierd no option going into spring for options. Also, no oil change done for 10k miles.
Had an appt for an oil change and tire rotation. I was on time for the appt, and was told it would be hour and a quarter; hour and a half maximum. It took just shy of two hours, with no updates in the meantime. I feel like the appts should be managed better. Two hours was too long for a straightforward service.
Just purchased an Audi 2018 A5 Sportback and worked with Tom closing the deal. He was incredibly helpful and professional thoughout my car-buying experience!
I had a fantastic experience working with Blake! From start to finish, he made the entire car-buying process smooth, stress-free, and actually enjoyable. He was knowledgeable, patient, and took the time to answer all of our questions without ever making us feel pressured.
Blake really went above and beyond to make sure we found the right car, and his honesty and professionalism stood out the whole time. It’s clear he genuinely cares about his customers and wants them to leave happy and confident in their purchase.
If you’re looking for someone trustworthy and easy to work with, I ... Read More Google - May 2, 2026
Great Jim did a great job. His correspondence was timely and informative. I enjoyed working with him.
We worked with Nick B. He was awesome to work with and very knowledgeable. He went above and beyond for us, we live in the SE metro and we forgot to sign a document and he drove to our house for that signature. Great customer service!
Same problem still persists never fixed anything and have not heard back from anyone at the dealership.