I had a great experience! All the staff were friendly and I had a pleasant experience each time I came into the dealership. It was great working with Alex! She was very helpful in me finding me the right Jeep and at the right price point. She was also very responsive when I had questions when I wasn't at the dealership. I would definitely recommend others to stop in!
I went in to test drive a 2018 Chrysler 300 that i saw online. Katie S. was my salesperson and she was amazing!!! She was on time, very easy to talk to, informational, and had great conversation. So after all the numbers got crunched the payments were to high for my preference, but then Katie went to talk to Charlie (COO of Walser) who happen to be in the building. Charlie was was very understanding of my situation and readjusted my financing and gave me more money for my trade in. After all was said and done I got the car I wanted for the price I wanted!!! Thanks to Katie S. and Charlie for a wonderful experience.
Katie was by far the most honest & personable sales reps that I have ever dealt with. Every question we had she either answered or knew where to find the answer. Car was ready to go by the time we got there. Few dirty spots inside & out, but the service was top-notch. Walser is doing something right!
We came in to look at a new Grand Cherokee lease option. We were looking to trade in our current Jeep Cherokee. We had a new sales person assigned to us within a few minutes of checking at the front desk. I articulated what we were looking for in a new car and what features were important to us. Our sales person had us in a car for a test drive within 20 minutes of starting our process. During our test drive, in parallel the dealership evaluated our trade. When we returned from our test drive, we had the value of our trade presented to us which enabled us to make a quick decision on our purchase. My only constructive feedback is that the financing approval process took several hours, in what should have been 30 minutes or less. We love our new car and as a repeat customer of Walser, we are very satisfied.
I worked with Matt Bazella and can honestly say that this was my first positive car buying experience. Matt worked with me to identify my needs and help me select the right car to meet my lifestyle and budget needs. I'll definitely be back a few years from now when I'm looking for my next vehicle. Thank you Matt!
My experience dealing with specifically Alex (sales manager) and Nate was fantastic! They were great to work with, very nice, patient and happy to look at different options with my many questions! I would 100% recommended working with both of these gentlemen.
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