Customer Testimonials
Good communication, efficient completion of work Professional interactions, text communication was punctual and relevant Thanks
I specifically requested the free multipoint car inspection and for the 4WD system to be checked. The answer was that they only run inspections if there is an issue. I received no report for the multipoint inspection.
The service rep was very nice and knew exactly of the issue that we were having with the sway bar when I explained the situation to him. We were also having an issue with our left headlight that wouldn't consistently illuminate, go to bright or fog light when in 'auto' mode... They performed the service and the sway bar was fixed and that noise was gone. The tech report said we needed a new bulb for the left headlight, which was $530. So we had that taken care of, but when we picked up the car, we still had the ... Read More DealerRater - Nov 13, 2026
To start from the beginning, I purchased a brand new 2024 Jeep grand Cherokee L. I originally was shopping at Walser and working with a sales person there. I wanted a Jeep grand Cherokee L that was loaded. You guys didn't have that, which is totally understandable. He took me for a ride in one that did not have all the features on it. I wanted. When we were done with the ride, he just kept asking me so you're gonna buy it? You gonna buy it? Needless to say, I did not. I went out to Waconia Jeep ... Read More DealerRater - Nov 12, 2026
Tom Dalum made buying my car easy peasy! When I narrowed down my prerequisites he found my beautiful Audi Q5 low miles. I came in test drove and loved. I wish more of life’s transactions were as easy. Thanks Tom
Jim is great to work with. He's knowledgeable & kept me informed as to the progress of my Jeep.
Scheduling was easy. Communication was clear and concise. Service was excellent. Made my appoint very easy.
Jim was a great service advisor! Kept me informed and accurately addressed the vehicle issues.
Service rep was ready, got info, gave me an estimate time, service provide, informative video, wash truck and left with a smile. Thanks
I had to bring the Jeep back because original work did not fix problem. They were very accommodating and made sure it was covered under warranty AND gave me the use of a loaner car
2nd time in 2 years that either oil filter wasn't tightened or drain plug over tightened leaving large xxxxxxof oil in garage. Needing to drive back with little oil in engine to get fixed
Levi and Jered were fantastic. Very helpful sincere and thoughtful. Went there not looking to buy, ended up buying and the process was smooth- couldnt have been happier!
I bought 5 cars and vans. I intend to buy another here.Thank you Walser.
Poor communication, held my car for a full day before any work was completed even with a 9am appt that was made several months ahead of time, no follow up when parts arrived for second appointment, lack of transparency of cost
Prompt service, received video explaining worked done to include minor problem that was resolved. Service was done on timely basis.
Everyone was very kind, knowledgeable, and helped me in a timely fashion I would come back
Always good Service every time I go to your shop. Thanks for your hard work.
I already did this once before. The service was excellent, efficient and everything I expected it to be.
This is my 2nd time to have my Jeep Grand Cherokee serviced. My late husband and I had been loyal Chevrolet owners for many years and owned 2 Tahoe's. Dealt with the service department at Suburban and Village Chevrolet many times. I have to say the service at Hopkins Jeep as excellent and way above my past experiences! Neither of my service needs were high level at Hopkins and I didn't buy my Jeep their either although I tried but the service i have received their is like I had been a loyal buyer their for years or spent ... Read More DealerRater - Nov 5, 2026
Very easy check in and quick when checking out Don't have to wait to long to get help when I stop in
I’ve been a Walser customer for over 15 years, and I truly appreciate the outstanding service their team consistently provides. Whenever it’s time for a new Jeep, they’re my first choice. Their professionalism, care, and commitment to their customers make them the best in the Twin Cities.
Friendly, knowledgeable and patient and professional
They did a diagnostic and sent me a video of what needed to be done, then Will sent me a text letting me know what needed to be done and the estimate on the cost. They also checked to see if the warranty would cover it. The work was done, covered by warranty and everything seems to be working fine!
Squeezed my car in way ahead of schedule. Regular updates. Worked diligently to get everything set for me. Brokered dialog with warranty company. Very professional and courteous.
Very helpful and made the process simple and seamless Really appreciate their help and approach to resolve the issues
Made an appointment 3 weeks out was earliest availability. 7am discussed the only reason for my tire sensor issue and told prior measures taken. Recieved a video inspection telling me the many filters needing replacement and one item related to my concern was a tire sensor. Sensor was replaced even though I told them it had been previously replaced and not the issue. Pick up Jeep 3pm only to find issue not resolved and need more time due to end of day now with no certified techs available.
Remove tire and replace and a full vehicle inspection in 8 hours is ridiculous ... Read More Google - Nov 1, 2026
We are pleased with the vehicle. The sales rep went way too hard on the warranty. We understand the need for this to be presented, but he continually said “you’ll need it at some point”. He said it so much that we started questioning whether we were making a mistake buying this particular vehicle.
I spent $900 on various things. Check engine light was on after driving 10 miles.
Paper work discrepancies on what recalls have actually been completed I don't know what work has actually been done
The best He takes care of me every time I come in i truly appreciate it
Oil change and tire rotation I also had two air filters replaced at the recommendation of the tech.
I’ve had my vehicle there twice for the same issue, about a year apart, I’ve been charged approximately $700 for them to replace to fuses and tell me nothing is wrong. Love my Dodge hate this dealer, but I bought the extended walsercare package and so far it’s covered nothing. If I could leave no stars I would.
Scott the manager was great! However, Steve wasn't. Scott helped me with miscommunication & made up for Steve's mistakes. If I recommended the dealership. I would tell everyone to go to Scott!
Efficient, clean, friendly and work done well. They as easy as possible to have your vehicle serviced.
Extremely impressed with how everyone on the team conducts themselves. Perfect balance of personal connection while high level professionalism remains the constant.
We I drop the vehicle off o shared what was wrong. That was dismissed and shared they would eat me know in 24 hour what was wrong. It was 48 after I reached back out to you all, that I was given what they thought needed to be done. And most of it was something I didn't bring it In For. I was told it was a leak in the lines they replaced them my car was finished I could come get it. When I arrived and I tested the AC it didn't even turn on. Just to share, I ... Read More DealerRater - Oct 25, 2026
My service advisor Will, is super helpful and courteous. He advised me on my last tire purchase 👍👍👍
Great communication, very informative. welcoming environment and awesome team of techs, service writers and manager. Will be my go to place for now on
Super great, most was handled over the phone as my lease was close to ending. Came in to finalize paperwork and was out in less than an hour. Couldn't have gone smoother
Good work, but almost a week to find the back ordered part (not the dealerships fault)...
Thank you for listening and helping Thank you for listening my request and loaning me a car I don't know what would I do without it??
Got me in and taken care of right away for a headlight out! He's a rock star!
the salesman did a good job explaining the process of the sale. he was very polite
Jim was terrific. Kept me well informed and was responsive to my needs. Great service from Jim as always!
Was easy to do and done in timely McCoy It was done in a timely manner
Stellar service from both Jim and Andy. They are the best in the business and the reason I service my 4 high performance Mopars at the Hopkins location.
Received text message saying Jeep was almost finished. So I drove over to pick up the keys. Saw it in the parking lot. Told to wait in the waiting room. 15 minutes later I ask about it. Paperwork was lost and asked to wait in the waiting room. I said I have a 1:00 meeting that I'm going to miss and this is well over an hour from the original text. I just wanted to pay and pick up the keys so I could return after work because I probably couldn't make it there before you closed.
I was blatantly lied to by the sales manager when purchasing my new ‘26 Grand Cherokee. I was already hesitant to purchase just because of the reviews and issues I had read about. First, he acted like he knew nothing about it. Then, when I pressed him and gave him specifics he assured me “all of those issues have been resolved. In fact, he literally told me their dealership hasn’t had “any of those service issues and we sold 47 of them last month”. This is my 7th Jeep. I’m a lifer and I trusted the brand. More importantly, I ... Read More DealerRater - Oct 21, 2026
Service was great. I like that you see a video of the person working on your car
Nick was amazing to work with. Made the process seamless and kept in contact with me regularly.
I brought it in for A recall and the recall issue was fine. I did ask if they could check to see if my shocks were bad and I have an ongoing beep under the dash. She came back and said the shocks were fine and they couldn't re-create the beep which they didn't even try. Before I got out of the parking lot the beep was going off again. So I went to another place to have the front checked out. I felt like I was either lied to or brushed off.
Lots of problems with this car. Discussed with several people requesting to speak with general manager. Always told I would get a call back, and consistently no follow through on this call back from GM. It seems like we were sold a 70K car, and after the sale was done and problems came up we I am being intently blown off.
Overall good, didn't feel a sense of urgency with the repairs, dealer had my vehicle for over a week for simple repairs, but they did seem to be thorough in trying to replicate the issues. Not much was done because they couldn't replicate the issues. Will wasn't super friendly. The whole experience has a rough start because he instead of trying to take the time to understand a we-owe I was explaining, he jumped to conclusions and tried to tell me I'd have to pay for a trim piece that was promised to me during the ... Read More DealerRater - Oct 18, 2026
Extremely disappointing and concerning experience with this dealership.
After having my vehicle serviced, I was asked to sign paperwork so the dealership could receive reimbursement from my warranty company. I had no objection to signing the document. My only request was to receive a copy of what I was being asked to sign.
The dealership refused to provide me with a copy and then refused to release my vehicle unless I signed anyway.
What makes this even more concerning is that the general manager was present and directly involved in this decision.
I find it unacceptable that a customer would ... Read More Google - Oct 17, 2026
Jonathan is fantastic to work with. I bought 2 vehicles through him. Jonathan is great to work with. Thank you Jonathan
Great Service and Parts department is very friendly
Always great service! Timely, friendly and efficient! Rely on Jim Sochko to always have my back and honestly do only what I need done!
Was a good experience It was an oil change Good good good?????? Cool clean up and up
Good job honnesty and help a fellow car guy and canadian ?? good job Merci Translated: Thank you
I like the people but was told the keys were dropped for test drive and the test driver had left for the day so I had to wait until the next morning
Purchased a car there a few weeks back and I liked the approach and upfront pricing. Eliminates all the gamesmanship involved in the purchasing process and I appreciate the simplicity. Tom, the salesman was great. Very helpful and not pushy.
Always willing to help me out with my Jeep. Will does a good job at keeping me informed as to what is happening
Bright car in for sensor issues still.habe same issues they fixed nothing Issue not resolved
Friendly group of people. Fair transaction. Wish they would have done more on explaining how everything worked on the Jeep. Service after the sale is pushed out weeks due to manufacturer recalls. Should maybe plan that better.
Excellent communication Worked within g timeframe expectations and was ready when I arrived to pick up.
I took my vehicle in for a wheel alignment. My vehicle was pulled into the back and was there for 1.5 hours. They removed my air filter and cabin filter and didn't ask me if I wanted them replaced. My sway arm nut was loose... they didn't fix it, when I asked him to fix it.... Was told that I can get in that day to get a wheel alignment, to be told 1.5 hours later that they couldn't get the work done for whatever lame reason they gave me. I left really upset due to Dodge Hopkins turning ... Read More DealerRater - Oct 9, 2026
I was greeted as soon as I drove in. Jim pulled up my appointment, verified work to be done, invited me to get coffee and he would contact me with any further information. Work was completed, charges were as estimated, car was washed and I was on my way home.
Jim is fantastic and is the reason why we continue buying our cars and having them serviced by Walser. His experience, knowledge and manner in which he keeps us informed for every service visit is outstanding.
General maintenance performed and a simple recall fix. Everything explained well and service was performed as expected. Good job.
Was told multiple times by their service department that a part for an important safety recall was unavailable, and there was a "list" of people they were working through. Was told this for over 6 months, while also being told "in the meantime, just don't tow anything with your truck." Nice solution...
At one point, I was told they had a part for me, and made an appointment. When I arrived, I was told, with quite a bit of "you're annoying me" attitude from the service advisor that they actually don't have ... Read More DealerRater - Oct 8, 2026
Tom Dalum showed awesome customer service and helped me get my first car at great rate!!!! Thank you!
I went in for Warranty work. The team was friendly and helpful. Great job team.
Had scheduled service for a check engine light. Turned out to be a repeat problem covered under warranty. Jim was great to work with.
Chase is amazing! He stuck up for me and got a bunch of things done to my truck without pushing. Great guy and really cares about his customers. Hard to find these days. I will come back for service just because of Chase
It took twice as long as I was told on arrival. The tires cost me $75 more than I was quoted in the email. They didn't fix the TPMS on one tire so I have to pay another shop to take the tire off the rim and repair it.
Walser got me a great loaner while my car was getting repaired. Repaired was done at least a week sooner than I anticipated. All in all a great level of service.
Really great customer support and they got my towed in vehicle diagnosed and fixed in one day.
Didn’t fix the problem, and communication was terrible, I had to call for updates
The location of this dealership was a deal breaker. The staff was very professional and not pushy. When purchasing an item that cost a bit of money, I appreciate them not trying to make a sale, but answering questions and making my decision without the pressure.
They were able to get my vehicle in quickly to address the check engine light and open recalls. Got a loaner vehicle while they had mine
Very professional, great communication and prompt service. Waiting area was also very nice for getting work done while I waited.
My service experience was great! Very prompt and courteous! I would definitely recommend Walser to anyone.
Walser Chrysler Jeep Dodge RAM provides quality services at reasonable prices, and are friendly / professional in doing so.
Awesome customer service and smooth process. Kurt and Jared are awesome! They had the vehicle I wanted and I couldn’t have asked for a better experience.
I bought a used Nissan Armada Platinum 2017 with 123,000 miles. Problems started showing up and I was outside of my 30 day window. Their “120 point inspection” turned out to be through a “third-party” that they did not accept any responsibility for. The rear brakes were replaced by them but were put on incorrectly, they inspected and re-placed them, only to find out they again seated them incorrectly. The front ball joints are loose, there was rattling that turned out to be requiring a new clamp, and frontal sway arms are needing replacement asap. I thought they were responsible for the brakes and ... Read More DealerRater - Sep 29, 2026
When i rolled up he was confused why i was there without an appointment but i told him the woman i talked to on the phone the day prior had confirmed with the service manager i could bring it in. Other than that Steve was great.
When i rolled up he was confused why i was there without an appointment but i told him the woman i talked to on the phone the day prior had confirmed with the service manager i could bring it in. Other than that Steve was great.
They listened to my issues and were willing to work with each concern and advise me on the best action to take to resolve the problems.
They performed decent work but their prices were egregious. $170 for a simple oil change!
Great customer service Easy in and out, time frame was spot on, waiting area clean and well stocked
Jim greeted as the dealership knew the recall we came if for , escorted us to the wait area . He was knowledgeable and was quick to get our work done . After the recall was done . Jim had our jeep washed and ready to go.
They were very helpful. Dominic did a great job of leading me through the process and giving me all the details of the car and keeping on track during the process
Great staff who showed us exactly what we were looking for and also the finance people were great.
Vehicle has death wobble and the dealership drove the car with tires at different psi and blamed the tires. The alignment is not off the suv does not pull or always shake at highway speeds only when it hits bumps at highway speed. Terrible quality and service takes no responsibility for vehicle and blames the manufacturer. They are the servicing dealer for the manufacturer and have terrible customer and vehicle service.
Working with Tom at Walser was great. He made sure that the transaction was smooth and uncomplicated. Would highly recommend using them for your next vehicle purchase!
Always communicative and professional Chase keeps me updated throughout my appointment and recommends appropriate services. The services never take any longer than expected.
No reply to recent e-mails. A little bit of an off putting personality. No explanation of hoe to get warranty help.
Levi was very enthusiastic and engaged in our purchase. He showed us around the dealership and explained your service options.