Customer Testimonials
Very helpful, kind and informative, trying best to find schedule time that works Sorry I don't have time
Over all good but I had to call in to get an update after the initial video diagnostic
I appreciate the video to show what the tech is seeing. It gives me confidence
Always good He has always taken care of us and our Jeep vehicles , Excellent service
Great service as I have always experienced. Both Amber and Adrian were excellent in communicating cost and time frame.
Excellent service and very easy to execute paperwork. Highly knowledgeable and friendly too! Will use again.
They took great care of my wife and I before and after the sale. We had concerns with the vehicle after purchase and they took great care of us.
Everything went very well, and Dominic was very patient with us. He'll know what I mean.
Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers
Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers
Agreed on rate with coupon. Went to pickup Jeep and they tried charging regular rate even though we discussed mopar deal. Also didn't attach inspection details so I had to asked for it. Then the car wash was out of service. Walser did not have their stuff together that day.
Brought my 2021 Dodge Durango in for squeaking noise twice after new pads were installed. After more new break pads, the problem is still not resolved. While it needs to be fixed, I’d rather not take my vehicle to that dealership for the same results.
I have previously answered this question which U acknowledge in your 7/30 email. After 2 years or so messing around with the new back-up camera I bought, it finally seemed resolved when dealership said a new stabilization bar was needed and they installed it on July 13, 2026. It worked fine for about a week, but then started working only intermittently
Good communication Good location good people good popcorn good ratings good everything You must be crazy
Good communication Timely service response Car was ready ahead of schedule Car was cleaned and ready
Walser was professional in finding what was wrong with the vehicle. They always are. I like that they send a video of what they are looking for and what they did.
I am from out of state and found a Jeep grand Wagoneer L on their website, I spent close to $60,000 on this car that I was told was in excellent shape. Upon arrival of the car, we quickly realized it was heavily smoked in and the smoke smell was so strong that it made my wife refuse to drive the vehicle and the dealership said they would not take it back. They admitted they did not disclose this and paid for a detailing service which was largely unsuccessful. We tried to sell the car but our offer was $16k less ... Read More DealerRater - Aug 5, 2026
Ethan was very helpful and friendly which made my buying experience great! He answered all questions and helped with a few problems I had afterwards. I definitely would recommend him for anyone looking for a car.
Nick B. was amazing to work with!! He made the process super easy and efficient!! We will be definitely be using him again with our future purchases! Thanks Nick!
Will took this issue and helped us so much! We are most impressed! Please thank him again for us!
Only one who tried to help was Adrian, xxx't service. Mgr. Repairs required identified 1st day and video supplied me. I had to call Ser. Adv. (Next day) He only read me the video received previous day Had not filed with insurance. Insurance responded they did not file correctly, omitting odometer picture. Dealer did not file for one of repairs, stating it wasn't covered. It was and they had to update filing. Dealer claimed they had not heard back from insurance while insurance provided me time and date of their reply. After they had final insurance approval they ... Read More DealerRater - Aug 4, 2026
This service center is atrocious. Your policies are at the expense of your customers. Despite having had an appointment for weeks, my car sat untouched on your lot for 48 hours (meanwhile, you left us without the only car that holds are entire family). You insist that the customer disrupt their entire life because you can't schedule things correctly. It's unacceptable, and I will never ever buy another Walser vehicle or Walser care warranty.
Good result. It Took really long time to get an appointment and complete the repair.
Thank you for the excellent service during my recent oil change and tire rotation. The entire experience was professional, efficient, and seamless. I truly appreciated the courteous team, clear communication, and attention given to my vehicle. Your commitment to exceptional customer care was evident from start to finish.
We recently purchased a new Dodge Durango at Walser in Hopkins. Ethan G. was our sales rep. I never thought I’d say that time flew by while purchasing a vehicle, but it did with Ethan as our rep. Very efficient, thorough, knowledgeable, friendly, and genuine. He is excellent at what he does. Walser, your mission and goals were evident through your employees’ actions the day we were there. Thank you!!
Recently bought a preowned Jeep from Walser in Hopkins. My salesman was Tom Dalum. Very pleasant experience. Tom was very professional and knowledgeable. Also very patient and not pushy at all. He truly wanted to find the car I wanted, and he succeeded! I would highly recommend this dealership and in particular Tom Dalum.
Very professional, always send video to see issues, and the car is always cleaned. Up
We had a great experience from the beginning to the end as we began the purchase process for our Jeep Cherokee. Kurt Nystuen was awesome and did a fantastic job walking us through the process and answering all of our questions.
Professional, polite, helpful, detailed. Everyone I worked with was very professional, polite, and helpful. The estimate was detailed, and everything was explained.
We did a drop off and asked to be worked in and they were able to in just a couple days
Excellent people are fine and approchable Dealership is clean and well lighted. Attentive munchies like popcorn and soft drinks also coffees and warm chocolate drinks sweets neat and clean.
We service all our cars here! Toney good service all around. Love that there is a space to work/hang out awhile waiting. Snacks are top tier!
Wanted to replace a whole tire because service was afraid to pull out the nail in my tire. Declined, I had someone personally pull it out and tire wasn't even punctured. So dude wanted me to purchase a brand new tire because your service guys weren't equipped enough to understand pulling out a nail. Just seemed inexperienced and wasted my time.
Car was reported ready so I picked it up. Drove 10 miles and air bag light and service engine light that I had brought it in for came on. Back to Walser, had to leave the car three more days. No one called to say it was ready. Went in to check status, they said it was done, no one notified me. I asked what was wrong and they said nothing. They drove it around the parking lot and the light didn't come back on so must be fine. Two days later I got a text saying "great news! ... Read More DealerRater - Jul 29, 2026
Chris is always personable and easy to work with. My wife was thinking we should purchase a Chevy at another dealership but my wife liked working with Chris so much better than the representative there that she wanted to purchase the Jeep. I was happy cause I liked the Jeep better anyway! Good job Chris!
Onboarded service appt quickly. Work was completed promptly. Waited much less time than expected. two thumbs up
Dominic made buying my 2024 Lexus TX genuinely enjoyable, which I wasn’t expect from a car purchase. I came in Saturday around 2:00 p.m., and we wrapped up financing and all the paperwork by 5:00 p.m.—just three hours from start to finish, with no unnecessary delays.
Because of a bank transfer limit, I had to come back the next day with a cashier’s check to complete the purchase. Dominic kept everything moving, had the registration ready, and made picking up the vehicle quick and seamless. He stayed in touch throughout the process and made sure everything was taken ... Read More Google - Jul 28, 2026
They communicated well and were able to find and work with warranty to get everything fixed.
Expected my center console latch to be repaired. Instead a whole new center console was ordered and installed. Was expecting fees of around $150, instead I got charged over $800. Next time (if there is one) I will ask for more specific info on ordered parts. Very disappointing.
Communicative and pleasant Heather was communicative and pleasant while working with the techs to get my vehicle back on the road
Clean service area. Service was friendly and able to explain what needed to be done and to prioritize them. A little slow and keeping you informed as to what was going to be able to get done that day. Ultimately some maintenance type items needed to be delayed for a second service visit.
Bought a new camera for rear few screen 2+ years ago, Often reported it, they never solved prob When bout new radio, it was OK until this June. They saw it 7/11. Ordered new camera harness. They put it in 7/21. Worked fine for 4 days, not screen back, no rear view when backing up. Next appt 8/6, tho they will call if cancellation
I've tried to order the recall part multiple times and have been told it's in. EverytiMe I bring it in, it's not
Easy day of scheduling for a recall. They were efficient and got me out the door quicker than expected.
I had a great experience with the dealership there in Hopkins. Nick and Jarrod help me immensely. I live in Wyoming and found this car online and they took care of everything for me. Had it ready to go when I got there all I had to do was sign and driveway.
Always prompt and friendly. Right there to answer any questions I might have. Never have to wait to long for the work to be completed.
Awesome experience working with Mr, Tom Dalum best car shopping experience everything was easy and not time consuming would recommend it.
Everything went well. Had a concern with the driver side liftgate gas cylinder. A noise have developed. I mentioned that when I dropped the car. When I picked the car my concern was not addressed. Mentioned it again, he looked at it, verified the noise and told me he was going to call me back. Still have not received a call.
Quick and easy Provided a nice video showing everything that was checked and the status of each item inspected
Very good service Very good service and everting was done on time and kept me up to date
Very good service Very good service and everting was done on time and kept me up to date
Top notch in thorough They got Me in quick, Took care of everything I asked them to do. Gave a great video of my vehicle and a great experience in one of the best waiting rooms.
Excellent service from the sales department. Dominic Cerri listened to me and found what I was looking for in a vehicle. He was very good at answering my questions.
Listen to me as to what I was looking for. Gave me options and explained them clearly. Did not pressure me, made me feel very comfortable
Technician pulled things out of my console and left on passenger seat also my uconnect device was unplugged for the scanner and never plugged back in And you would think for a $600 bill my car would have been washed but I guess you don't do that at you store
Quick, smooth, informative, communicative My experience with the dealership was quick, smooth, informative, and communicative. I didn't feel that there was a hold up regarding my vehicle and that all of my concerns were addressed
They repaired one problem, but not the second. Even when I asked about it, they did not complete the second repair. Now I need to go back again.
They did an excellent service on my 2017 jeep wrangler. Very impressed with there services and will continue to bring my vehicle there. 10/10 would recommend.
I’ve been going to this dealer for the last ten years and they always get me in and out in a timely manner whether it’s sales or service.
The service center did not properly diagnose my vehicle. I already knew what was wrong and they did not want to investigate the real issue until I forced them to do so. They also rarely answer their phones and take forever to actually look at your vehicle.
Terrible. Not calling me back. Not making it right after I brought you a brand new car for my first oil change. And you left the cap off and ruined it. Still not resolved.
Kieran Miller was an amazing sales person! Very informative and polite! Highly recommend him! We love our new Jeep grand Cherokee!
While it takes time to get on the schedule, Chace was diligent in getting me in and very responsive in addressing every concern. There was an issue with the AC after the service, and Chace took great care to fix the issue and make it as convenient as possible. He's first rate at customer service.
Jim is a knowledgeable service advisor & I was kept updated as to the progress of my vehicle.
Walser Jeep is GREAT to work with. Very friendly service dept. and a very informative inspection with oil change and tire rotation.
Great Dealership to work with! Friendly people to work with. Informative inspection details that really help.
Fast. No gimmicks. On time. Loved my cup of coffee and snacks. Will come back!
Always great service We always have him take care of our vehicles every time thanks
As expected! Like the video walk though. You have great credibility with me! All I got
Pleasant staff and fast service. Effectively communicated progress both verbally and with video via text.
Service was okay. Nothing to make me want to stay, nothing to make me leave. Sent a video of the service. I'm deaf. Can't understand a word being said. I messaged back and asked what the video said. Didn't get anything back. Messaged to see if the jeep was done . Got a text saying we message you yesterday. Some reason I got all the other texts. Not that one. Nothing shocking. Same service I've come to expect from dealerships. Last time I was here, service exceptional. This time..eh.
Worked with Dominic who made the process super easy and quick. Was a good experience, would buy again
Easy check in Fast service turnaround Good communication Explained clearly what was done to the vehicle
I met with rude man And give me appointment after 45 days just for service
They charged me almost $500 and didn't fix the problem. Van is still broken Bad
They tried to sell me a thing called pulse that cost a ton of money for something that is $20 from amazon. I have also yet to receive my money back after cancelling my extended warranty. My contact has also been frustrating as emails have been ignored, questions dodged, and in general uncooperative.
Prompt, thorough and clearly explained. Steve Belzer is the consummate professional. Everyone I interacted with was excellent.
Me and my family went and bought a new jeep yesterday and working with Tom Dalum was quite the experience. He’s a super nice dude and made all of us feel like we fit in there and was always smiling and cracking jokes. Amazing dude and a great experience.
Fast drop off, friendly help, quick diagnosis of an issue, part took longer to arrive than I would have liked but they were great about keeping me posted as to when it arrived and when my car would be ready. Great communication and I liked the text communication. Car was fixed in a short time frame. Great experience!
We bought a Jeep wrangler and from start to finish Tom Dalum made our experience smooth, quick and easy. There was no pressure and everything was upfront. I would definitely buy another car from Tom and recommend him to anyone looking for a Jeep/dodge or Ram.
Best car buying experience we have had. Ethan was amazing to work with. Would recommend going to him. Very knowledgeable
Easy scheduling low wait time Will was easy to work with and listened to my needs during my visit
Made me take a rental instead of waiting. I barely got home before they called me to come back and pick up my jeep. Glad warranty paid for the rental. Had to top off fuel at my cost. Would have rather waited.
I had a great experience from the minute I walked in the door. They made buying my new truck fast, straightforward and easy.
The service was amazing. Everyone was very kind and the accommodations were 10 out of 10.
The service was amazing. Everyone was very kind and the accommodations were 10 out of 10.
Even though I likely won’t purchase the GC I was investigating with Walser, Tom Dalum has been second to none in the level of service and support he provided. He responded to my initial inquiry promptly, quickly responded to my question and requests for additional information, and was transparent and communicative in price and delivery quote. Even though I’m 900 miles away, Tom has treated me just like a local customer walking onto their lot. Thanks for your professionalism, Tom.
Walzer has fast and friendly service and helped us with our new Jeep Grand Cherokee purchase
Great communication Jim was great worked with my car warranty to get the fix covered
I would not go to any other dealership because of the service level Steve provides. He definitely is by far the best representative of Walser I have encountered.
They always do a great job. I appreciate the complimentary car was. I never have an issue.
Came into the dealership 2 years ago and a car that was on your website had been given out as a loaner and we waited around 45 minutes for no reason. Just bought a car and the process took way too long and then the vehicle (only 12,000 miles) had a battery problem and we had to take it in. In addition, your sales reps don’t get paid a commission but it’s clear you’re indenting them and management to sell warranties as we got the hard sale from the rep and the manager even after I said from the beginning ... Read More DealerRater - Jul 1, 2026
Booked appointment for recall and factory issues. Recall could not be completed as they did not have part and factory issue with Uconnect is still an issue and continues to pop up on screen. They also tend to be a day behind all service so the day you show up is typically. 1 day before they actually work on your vehicle.
Didn't do the basics to instill confidence in their work. I expressed concern about the oil light not going off, was dismissed without a proper check. I also didn't get to see the work done, and the maintenance reminders were not reset, leaving me unsure if the service was actually completed.
Very good experience. Fast and efficient. Great service by the person I worked with and the technician.
I arrived at 2 for a 2:30 appointment to have a nail removed from my tire. I told her I had an appointment and was early and she said to leave the keys in the car. An hour later she came and said I was good to go and handed me a receipt. I asked if there was a charge and she said no. I thanked her and headed out. About a mile away I looked at the receipt and noticed that the name on it was not mine but the car was and the service was a tire rotation and oil ... Read More DealerRater - Jun 29, 2026
My wife and I had a great experience at the Hopkins Walser. Nick was very helpful and knowledgeable and we never felt pressured the way we did at the other dealership we looked at. Nick made the whole process from test driving to the purchase and paperwork very smooth. We love our new Grand Cherokee and I plan to come back when I am in need of new truck because of how great our experience was. I highly recommend checking out Walser and finding Nick to help out with your Walser experience!
Great experience buying my car at Walser. Thank you to Nick B who helped me through the whole process from beginning to end. He was very patient and kind as this was my first dealership puchase. Also a big thank you to the mechanics and inventory manger who helped take good care of my car before I drove it home.
Awsome! Keep me calm and since the beginning he keep his positive attitude even when my hopes were down and my anxiety he was able to keep me calm and made our process easy, would recommend him to anyone looking for a vehicle!
advisor was helpful and personal. Made sure my vehicle was taken care of and very communicative.