Customer Testimonials
The addressed my needs and repaired my vehicle to tiptop shape, leaving me a happy customer.
Tried to charge me $200.00 to clean my engine bay after a warranty part broke and made the mess. Haven’t been here with out random charges appearing on my bill. Nice people when they’re not trying to steal from you though.
Steve my service advisor was very helpful and patient when I had to return for a second visit after my first recent service visit might have caused new issues. A new auxiliary battery (under warranty) was installed and the start/stop function was not functioning
Helpful staff, lets me know whats going on with the vehicle ,Clean facilities and very nice.
Excellent service all around! Sales rep was excellent to work with! Also worked with GM. He was awesome.
Brought in for recall warranty and oil change. They either did not change the oil or they forgot to reset modes. 12 weeks later the maintenance mode cam on again. They again changed oil so it makes me suspicious. Also defective strut was ordered several months ago and they never called to replace. When brought in for recall they don’t know what happened. Unlike other Walser services for my Toyota or Honda.
Easy to schedule an oil change, the work is done in a timely fashion and they check all the fluids, the tires, the undercarriage and all that involves. Recommendations have been made for work that may need to be done in the future. Everyone is friendly & helpful.
You guys made my buying experience so god! The main thing is how fast you got it all done, and stress free...!!
Jim always goes above and beyond. My vehicle required a part to be ordered and they stored it inside until the service was complete!
My experience was very good! My mom took my car in for an oil change, ended up noticing some major issues during the complementary inspection. Was able to get my mom home from the dealership. Kept me informed and only recommended the absolute majority of issues.
It took two attempts to fix the problem. I don’t think a test drive happened after the first attempt as the problem was very noticeable. A loaner was provided during the second attempt and that was appreciated. I bought the car from Walser in December and the wheels should have been rotated and aligned before I drove it off the lot at that time.
My car has been worked on four times. They've had it between 30 and 40 days across those four times. It's not fixed still. Two and a half months for parts and nobody knows what's going on
Steve was great. Highly recommend . Thank you. I do not like this minimum thing that I have to do
Steve was great. Thank you. Highly recommend him. I do not like the 15 word thing.
Overall good service getting our vehicle in right away with emergency check engine light flashing. Service was completed quickly and at a fair price!!
Our sales rep Dylan was wonderful to work with. Both Dylan and your finance manager worked hard for us so that I could lease our new Jeep through my business. Very happy with the service we received!
Easy fast and painless. The next few words will complete this survey. I wish I knew why this is necessary.
First off, the service advisor was fine. He was set up to fail. They were short handed because of a blizzard. Normally, they’re fine. Management blew this one. I went in for a tire rotation and diagnostic. After a half hour, my car hadn’t left the garage. My car then was pulled back into the service bay twice before I was given the keys back. They must’ve forgot the diagnostics and car wash. Unorganized.
Friendly, easy drop off and pick up and kept up to date on the service timeline
Punctual, professional, complete. They got me in on time and explained exactly what they were going to do. Kept me up to date through the entire process.
Excellent service department. Great communication through the process and timely turnaround on the service of my vehicle.
Def tank froze up and was on a time crunch. Had to leave town for work before my scheduled appointment. They stepped up and got my def thawed, drained, and a new pump/heater installed in 3 days.
Left with check engine light on. Staff didn’t not take the time to ensure everything was properly put back in place before letting me leave. Never called back.
Very helpful, lots of knowledge about products, the service was all around perfect and wonderful!
I bought my Grand Cherokee from Walser 10 years ago and have always brought it to them for service. It is running as good as the day I bought it. I trust what they tell me and have never felt upsold on services. Thank you for being a dealership I can rely on.
Great job jim and your teammates! Strongly recommend always, thank you very much for the great service
We had a great experience from the time we stepped into the dealership, until we signed the papers to buy the jeep a couple of days later!
This is our third purchase from Walser and their customer-focused approach is what keeps us coming back.
The service I received was great. The issue lies with the availability of parts and their shipping time. Amber was doing her best to make it happen, but it did take 5 weeks to fix a faulty door latch......
The service was great and easy to drop off and pick up my vehicle. Awesome!
Courteous and helpful through the process but anticipation and follow-up to concerns could have been much better.
Fast and efficient. Good communications. Accurate diagnosis and followed up with warranty. Could t be happier
I’ve never had such consistent and amazing customer service! Everytime I’ve been in for any service, every person I’ve encountered in the service department is friendly and helpful. The staff genuinely seem happy and most of them have worked there for many years which shows what a great place it must be to work for!
After the inspection, the technician recommended repairs and asked if I wanted to move forward with them. He was unaware that I had an extended warranty and when I asked if these repairs were covered under the warranty, he said that they would have to confirm the initial diagnostic. Apparently, it was necessary to confirm everything when he thought I was paying out of pocket. After the second inspection, he deemed that some of the recommended repairs were actually not necessary which I suspect he knew all along. Recommending thousands of dollars worth of repairs is unethical and a serious ...
Nice attentive staff who provide ongoing info while work is progressing and provide nice waiting room with treats and a ride home.
Friendly service people. Work done within the time that was set when the car was dropped off
The staff was friendly and took care of me quickly. Even though it appeared to be very busy. All of my queerer answered.
Easy to work with. Nice employees. Communication after sale could have been better, we had to repeatedly reach out to get answers and information.
I have little experience with this dealership. What I do have has been went ok.
Super job top down! Thank you for the good service. Always a nice example of customer care
I came in for just an oil change, and they said I needed my brake fluid flushed also. This ended up taking 5 hours and 15 minutes. My appointment is at 10 o’clock and originally I was told it would take about an hour and 45 minutes. Then I was told it would be done at 1 o’clock so I had my kids dropped off there because my wife had to go an appointment. I didn’t end up leaving there until 3:15. I thought offering a discount would’ve been appropriate because of how long it took, but it was not offered. The ...
Great sales staff, very helpful and knowledgeable. Willing to help and always friendly when visiting
This dealership is great! The customer service reps know what they’re doing and are very helpful.
The sales person, Tevante Blochowiak put Walser Chrysler Jeep Dodge RAM on our radar for future vehicle purchase. Tevante was very knowledgeable and extremely helpful with our recent Lincoln Nautilus purchase. Although our purchase was an out of state purchase the experience was exceptional in how the transaction was handled. Regards, A satisfied customer
A bit overpriced I saw quotes online for a few hundred less. They didn’t include a car wash when they said they would.
Your just another rinse and repeat zero care for the customers ability to go else where just very awkward from my past experiences of buying a vehicle.
I purchased a 2 year old vehicle from their used inventory. They advertised the truck as having new tires. Test drive went fine but after I purchased the truck and spending more time on the highway I noticed there was a shake in the steering wheel at highway speeds. I called Walser Chrysler back (4 days after purchasing the truck) to see if they could simply check the tire balance. They told me there's nothing they can do for me and that steering wheel shake is normal because its a truck. Long story short, I brought it to discount tire, they ...
Terrific staff and experience, I recommend this dealership. Always have been treated fairly and with efficiency.
My service was done before it was promised. I will keep coming back to Walser.
This was the 3rd time I've had my car in fir the same issue. Obviously whoever is installing the axle caps, needs training. I shouldnt have to bring it in 3 times in six months with the same issue. It's super frustrating and not convenient. I also have a problem with my Bluetooth that they "can't duplicate", even though it happens multiple times a day. I had to pay $120 for a diagnostic fee to have them "not find it" but after I picked it up it happened 6 times the next day. If I didn'...
Great efficient service. The team was very attentive and provided great communication of the service status
When things don’t go as planned they go above and beyond to make it right
I would like to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to ...
I wanted to express my disappointment regarding the inadequate service I received during my recent oil change appointment. Unfortunately, my experience did not meet the expectations set by management, and I believe it's important to bring these issues to your attention. Upon arriving for my appointment, I expected a thorough service as promised. However, I noticed several key procedures were either overlooked or improperly completed. Specifically, the tire pressure was not checked, and my tires were not refilled. Additionally, the oil change sensor was not reset, which is a critical step in the process. When I called to speak ...
I took my car to get an oil change and noticed there was a leak prior to doing the service with them, I was told they were going to check where it was coming from and they “confirm” it was a transmission oil leak. Couple days later I took it somewhere else and the oil was coming from the engine. It surprises me how they confirm to a customer a false diagnosis and still they even charge me for an oil change knowing it was leaking.
Slow and don’t listen to customers. My oil was changed and when I went to my jeep there was oil underneath the suv. I told the service guy. Oh that’s not your vehicle. I drive off and had to return because they forgot to put in oil plug. Very frustrating considering I told the guy before I left.
They didn’t actually fix the problem, they said they would call to follow up and they didn’t…this is the worst customer experience. I received the run around and do not trust any of them.
Good service, good job with keeping waiting times down. The staff are well trained and thorough.
One of the worst customer service in a dealership I've worked with ever. They charged me 1000 dollars for a loaner while my truck was in service. They didn’t tell me when I got the loaner.
Waited over 2 hours for a nail in tire and was charged way too much for a service I could have gotten for no charge elsewhere!
Service manager asked us to bring back our Pacifica because he was no happy with the job that had been done. We brought it back, he had a loaner ready, the work was redone, inspected and determined to be up to the walser standards.
This is my go to dealership, i used to be a chevy guy, but for the last several years i have bought jeeps and now a ram truck. The reason is this dealership. Great service.
I thought the oil change was reasonably priced and the attendant was friendly. However the service time was a bit long
Service was done on time and correctly. First time. Thank you very much, Jim. Jim is our “go to” guy.
They are very pleasant .They keep you up to date as far as the service is going. How long it will take
Tyler was an amazing agent. He got me in and out and was great to speak to.
Great team, very responsive and get the job done. Could not be more satisfied with their work.
Professional job on jeep repair. Timely re a ponse to finish job. No issues on repair
Excellent service and time commitments are accurate when getting an oil change or service recall on vehicle
Excellent Service was treated as I was a vip and I got a free ride to my house and a free car wash
We worked with Jake and his customer service was outstanding and he was very friendly! Our vehicle was the best deal in the metro area.
Could not duplicate and fix issue with power steering even though I got a “service power steering” warning on my dashboard. I could not drive the car on three occasions because power steering did not work and I couldn’t turn the steering wheel. After stopping and starting the engine several times the power steering started working.
This place is ridiculous. The employees are always changing and you can see they are not happy. The experience is terrible because no one knows what is going on.
I have been here a number of times for service and have been told what was wrong with my van. I have expressed concerns about what is going wrong and thought that those issues were resolved because they said that they got to the problem. I still have the same issues with what I asked to have done but something else has been fixed and charged for. I appreciate having the other issue fixed. Not having the issue fixed that I came in for is frustrating to say the least! It’s difficult to get in for an appointment and ...
Not helpful at all, customer service its one of the worst Cars used to get washed at end of service my new vehicle was dirtier than when I drop it
Very good explanation of services performed, and it was done so in a timely fashion
Great customer service. They knew what the problem was with my 2021 Jeep Wrangler. Awesome Place!!!
Easy and quick. Fairly priced and didn't feel ripped off It was a good experience and easy going. Waiting space was clean and open
Excess charges despite quote given before work was authorized to be done. Very disappointed! Thanks!
Walser was excellent. Worked through warranty issue and rental vehicle. Steve my service technician was excellent and very friendly.
Great service, even without appointment. Drop it off and the work gets done in a timely manner.
It’s a good dealer. I’ve leased two cars from there and have had normal maintenance performed there for both until this last issue
JOY IS AWESOME!!!!!! I have been a Walser customer for over 25 years, Bought some of my jeeps from them as well. HIGHLY RECOMMEND!
Completed a warranty repair. It was completed with no problems. I would recommend them for additional warranty issues.
nice people good /quick service would recommend to friends and family! need better snacks in waiting lounge. makes the customer feel thought of.
Don't have this truck anymore.nn non nn nn nn nn nn nn nn
Employees I came across were great, poor communication from my service guy about the price doubling from what they quoted me! Just went ahead without telling me! Not about the money but the principle of doing right for your customers!
They replaced the radio system because it failed , the car only had 39k miles 2018 . They said it has been happening to other Jeeps , this should have been replaced for free as it is obvious a defect on the equipment, should have been recalled instead me paying $1000 for the fix
This is a good dealership nice clean place car services excellent to get you in and get you out courtesy ride to workers ultimate when prices on car they give you a really good deal to take care of you
They are working great but they have to be more focused about updating dashboard after the oil change
I understand that troubleshooting issues can be trial and error, but I really appreciate when a service center continues to try to resolve the issues. They were able to my issue resolved on the second try and I’m perfectly ok with that as long as they are fair with the costs. Overall, I’m very satisfied with getting this issue resolved. Thanks to everyone who made it happen.
I dropped truck off and was ready when I stopped by in the afternoon, would have liked it washed!
Although I was satisfied with the service, and the cost, I was never given a call for approval of the cost.
I setup an appointment because I was going out of town so my vehicle could get serviced while I was out of town.
Dealership where I purchased my jeep. I went in for routine oil change and rotation.
The dealership was very nice clean and up scale. Made me feel rich just by walking I. The doors.
The sales person I worked with was competent, professional and knowledgeable. He allowed me to take my time and answered all questions. Couldn’t be any more comfortable with my experience.
People are nice and u trust the service advisors. (John and Amber are awsome) The mechanic Andy is the real reason I love that place. Smart personable and seems to genuinely care. The managers are awesome, and the parts department is second to none.
Brought vehicle in for recall and antifreeze leak. Vehicle was not looked at for til late afternoon on day 2. No work was done
I have scheduled the car for service and the technician described what was found and fixed. Clean dealership location and nice customer service. They could offer to wash the car as other dealers do.