Customer Testimonials
I bought a used Nissan Armada Platinum 2017 with 123,000 miles. Problems started showing up and I was outside of my 30 day window. Their “120 point inspection” turned out to be through a “third-party” that they did not accept any responsibility for. The rear brakes were replaced by them but were put on incorrectly, they inspected and re-placed them, only to find out they again seated them incorrectly. The front ball joints are loose, there was rattling that turned out to be requiring a new clamp, and frontal sway arms are needing replacement asap. I thought they were responsible for the brakes and ... Read More DealerRater - Sep 29, 2026
When i rolled up he was confused why i was there without an appointment but i told him the woman i talked to on the phone the day prior had confirmed with the service manager i could bring it in. Other than that Steve was great.
When i rolled up he was confused why i was there without an appointment but i told him the woman i talked to on the phone the day prior had confirmed with the service manager i could bring it in. Other than that Steve was great.
They listened to my issues and were willing to work with each concern and advise me on the best action to take to resolve the problems.
They performed decent work but their prices were egregious. $170 for a simple oil change!
Great customer service Easy in and out, time frame was spot on, waiting area clean and well stocked
Jim greeted as the dealership knew the recall we came if for , escorted us to the wait area . He was knowledgeable and was quick to get our work done . After the recall was done . Jim had our jeep washed and ready to go.
They were very helpful. Dominic did a great job of leading me through the process and giving me all the details of the car and keeping on track during the process
Great staff who showed us exactly what we were looking for and also the finance people were great.
Vehicle has death wobble and the dealership drove the car with tires at different psi and blamed the tires. The alignment is not off the suv does not pull or always shake at highway speeds only when it hits bumps at highway speed. Terrible quality and service takes no responsibility for vehicle and blames the manufacturer. They are the servicing dealer for the manufacturer and have terrible customer and vehicle service.
Working with Tom at Walser was great. He made sure that the transaction was smooth and uncomplicated. Would highly recommend using them for your next vehicle purchase!
Always communicative and professional Chase keeps me updated throughout my appointment and recommends appropriate services. The services never take any longer than expected.
No reply to recent e-mails. A little bit of an off putting personality. No explanation of hoe to get warranty help.
Levi was very enthusiastic and engaged in our purchase. He showed us around the dealership and explained your service options.
The experience of buying new tires would've been excellent , except for I didn't get a call back on my first call and needed to reach out again to get a response.
Great Service. Levi Is a great salesman. Detailing should have cleaned inside windows also, they were very dirty.
Steve was very proactive and was great at providing updates. Great customer Service and Communication
Steve was very proactive and was great at providing updates. Great customer Service and Communication
One thing I didn’t like was the salesman made it sound like the flashing lights installed was free and then when it came to the signing 300 bucks later I was told they couldn’t remove the feature and I had to pay for it he said all cars sold at the dealership had the feature
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Courteous, And got me in and out in good time, one thing my engine light is still on, Jim said they checked,because it was on when I brought it in, said some kind of gas fumes. And could not find anything wrong. I just don't think my engine light should still be on. What do you think???
Jim S was excellent. Previous service advisors were not helpful Jim S was excellent Excellent
Great communication with what needed to be fixed. Also great recommendations on things to keep the car driving efficiently. Great service.
Very good Very clean, very professional , nice video , oil change in and out in under 1 hour
Every time I'm visiting Minneapolis I come in there for service always well taken care of friendly people nice dealership
I came in for a recall. The work was performed in the timeframe as promised.
Scott is the man!! I refuse to have service done anywhere else !!
They didn’t fix everything like they had promised and it cost me $2000 I had to take to another shop you guys were trying to charge me $3000 for $150 fix you forgot to plug in the part that you replaced a bunch of rookies
Easy in and out. Jim kept me up to date....clear communication Worked with extended warranty company directly for me
I had an absolutely fantastic experience working with Tom Dalum at Walser in Hopkins, MN! He was **very knowledgeable**, **super friendly**, and made the entire process easy and enjoyable. There was **no pressure** at any point, which made me feel comfortable and confident in my decision.
His customer service was **top notch**, and he was **very professional** from start to finish. It’s clear that he genuinely cares about his customers and wants them to have a great experience. I would **highly recommend** him to anyone looking for a vehicle. If you want someone you can trust and who will ... Read More Google - Sep 14, 2026
Everything was great but I got a video of not my car or service advisor.
Dealership had plenty of options. Once I decided the process took too long. 2.5 hours is too much time to spend closing the deal.
We purchased a used 2025 Toyota Sienna minivan here with Tom D. He was personable, responsive and honest. We felt the procedure was very straightforward and transparent. No hackling over price - it was clearly stated. The test drive was the best part & we even had some laughs. Only bummer was the financing offered had really high rates so we opted against financing in house and used our bank. Overall: Great experience.
Tom was great to work with! We came knowing which car we wanted and he made the entire transaction smooth, enjoyable, and fast. I'd recommend seeing Tom at Walser for your next car buying venture.
Working with Dominick and the rest or the Walser team made trading in my vehicle a breeze. Very friendly and knowledgeable staff. Love my new Cherokee.
Analyzed and performed the job promptly. Took care of me throughout the entire process. Thanks
Very easy process, delivered everything promised We enjoyed working with Ethan and how he made sure we were taking care of throughout the process
Ethan helped me purchase my 2024 jeep wrangler he was knowledgeable and kind and worked hard to get the job done! I can’t thank him enough
Great dealership, always willing to help and be a great place to come purchase or service a vehicle Scott the service manager is Great!!!
It would have been nice to have a loaner car on day 1 when you knew you would have my vehicle for a week
The dealership is awesome, I will not buy from any other dealerships. I tried once and the other dealership when it came for the final out the door price it went up a lot. So I only deal with Walser.
The dealership is awesome, I will not buy from any other dealerships. I tried once and the other dealership when it came for the final out the door price it went up a lot. So I only deal with Walser.
Bought my JEEP new from them & will be a customer for life! THANK YOU!
I think the service department needs to communicate better with each other and with their customers! New sales people were excellent!
I stopped in & was introduced to Salesmen Tom Dalum. What a low pressure experience, never felt pushed to make a decision that day. Took it for a test drive, Tom explained the features & was very knowledgeable. I came back 2 days later & purchased the truck. I highly recommend Tom in Hopkins if you’re looking for a Dodge vehicle.
I had free oil changes with my lease. My son took the truck in to get the oil change and they charged me. Then they said I need to tell the service people about the free oil changes. Seems like standard customer service knowledge to be able to notify about the free oil change. I was refunded but was a pain to even call back.
Fantastic service and would go back only mishap I experienced was paperwork with financial institution which was not them, but otherwise very helpful and understanding.
Salesman Tom made the purchasing process an actually enjoyable experience. Easy going and great conversation while numbers crunched. Casey the finance manager really went above and beyond on the back end. Overall I would highly recommend buying a car from here.
I have been a past customer, and had the best experience this week with Jacob and Levi checking out the best Jeep for me. They showed interest in what I wanted and explained new features.
All of my concerns were met but one. The ride height when in exit and entry mode is still not level. I feel it should be. The right rear is obviously higher than the left. I had noticed it when entering my garage a couple days ago. Can anything be done about this problem? I need this problem resolved. I hope you can help with this!
All my needs were meet. Ethan was very attentive to my every request from beginning to end!
I was supposed to have a rear light replaced while I was there for an oil change and tire rotation. The wrong part was ordered. Now it's weeks later and I'm still having trouble confirming if they have the correct light yet so I can schedule have it replaced.
The customer service was amazing. The 2 guys that assisted my wife and I took alot of time to go thru all the vehicles and help choose what was best for us. They also stayed late to make sure all the paperwork was done right so we could take our vehicle home that night
The BEST car buying experiences I’ve had , no gimmicks just genuine people there to ensure you walk away with the car you want at a deal that makes sense for both sides! Thanks to Levi who assisted me with the process would highly recommend this dealership
Donnie my sales rep was amazing. I will be recommending him to all my friends and family.
Mistakes after mistakes n the only thing given as an olive branch was an oil change... least my car i traded had brand new week old tires on em. I should have kept em
Service wasn't great. Guy I scheduled a test drive with wasn't available when I got there. Other guy they set me up with knew nothing about the car. Only filled the vehicle halfway with gas after I bought it. Didn't return my call a few days later for a follow up question.
Focused and expedient. The dealership was attentive, focused on solutions, and expedient in its work.
Steve remembered all the past issues with my vehicle which made the process seamless. Also was great at communicating updates.
Service department experience was frustrating. Part took 2 months to arrive, another month wait for an appt. 2 day wait for car to be seen with appt then something was broken during the repair. Text communication from service desk person was rude
Worked with Herman to purchase a Grand Cherokee. He was great!
It was a great experience. The customer service was very professional. They answered my questions and concerns. My vehicle is running great, and the issue was resolved. Five stars! The only downside was a $600 rental bill. But, it was better than the $800+ bill. Thank you. I would have chosen a less costly option before my vacation. Overall they gave me top-notch service.
The car was as advertised and the pricing was transparent - until the last minute when they added $399 for a brake light flasher I didn’t ask for, and put an extraordinary amount of upselling pressure to purchase extended warranties and aftermarket protective coatings. When I declined the extended warranty (for the third time) the sales manager instantly became rude and walked away, leaving his sales associate (Nick) to finish the paperwork. Nick did a fine job but his manager was awful. I have bought two cars here in the last few years, but I won’t be returning.
Service writer talked me into delaying trans service and getting spark plugs replaced as scheduled.
Amazing process. Very helpful staff; they knew their stuff. The whole purchase process went very smoothly.
My service writer, Jim, is the best. You’re so knowledgeable, experienced, and knows us well. Good to have a friend at the service center.
Able to schedule appt after not finding anything online or elsewhere. Quick service, thorough,. Answered all questions, very knowledgeable.
The staff at Walzer Chrysler was very friendly and helpful. They called us on everything before they made a move or bought something or did something kept us in the loop the whole time. and did a wonderful job of repairing our car. It’s almost like new ☺️we really appreciate it.
Purchased a 2023 Grand Cherokee from Dominic at Walser Jeep. Dominic is very knowledgeable and friendly, highly recommend asking for him to help you with your vehicle purchase! Walser has a huge selection of used vehicles from surrounding Walser dealerships he can find you whatever vehicle you are looking for!
Paul was very knowledgeable and helped me with my car I would come back to your dealership because of Paul
Paul did a very good job working on my car. It was very timely and he seemed very knowledgeable when I had to talk to him.
Took my car in for an oil change. Free for the life of the time I own it since 2006. I've had all my service worked done there. They said I did not. I said I bought three cars there and my sisters bought three cars there. I have proof that I had my service worked done there in my file I kept since the car was brand new. They pretty much hung up on me
I am very pleased with the vehicle. I interacted with two young sales people, Herman and Levi. Excellent!
I have two negative experiences.
When I test drove the vehicle, there was very little gas and all the vehicle"s enhanced safety were not working, There was a few hours delay to fix this and there was gas in the car when everything was finalized,
The supervisor of the sales people was a bit deceptive, Their car had 44,000 miles and we were concerned about the tires and brakes needing to be replaced. He looked at the detailed inspection report and ... Read More DealerRater - Aug 19, 2026
They were definitely interested in my problem and did all they could to remedy the situation and get me on the road.Thank you!
I had used the A.I ...to make an appointment. 3 days earlier.... When I showed up at my appointment time and it wasn't scheduled.... they got me in and took care of me anyways...
First off, our salesman Herman, while being new, was good to work with. Secondly, they had the vehicle we wanted and also a decent price on it. Where the issue starts is worth the finance department/manager. We finance through a local bank in South Dakota as I own a business and handle all financial aspects there. Never in my life have I bought a vehicle from a dealership that seemed to have such difficulty working with an outside bank. It came across as peer stubbornness, arrogance, and the inability to work with others. First, they argued on how to ... Read More DealerRater - Aug 18, 2026
This was the fastest car deal I have ever made. Found the car online on Thursday afternoon and had the final price for the bank that night. Picked up the car Saturday morning. So accommodating to our 3 1/3 hour drive.
Walser has always been easy to deal with. I never had any problems with any of the dealerships except for the one in Bloomington.
Always a great experience with Jim gets me in and out and let's keep me informed what's going on
Great salesman, very patient easy to work with, very nice. I will continue to purchase my vehicles from Walser
Bought a truck, did the paperwork and then was told I could not buy the truck, never experienced anything like it, bought numerous cars from walser, sad deal. Zero calls from mgmt!
Very helpful, kind and informative, trying best to find schedule time that works Sorry I don't have time
Over all good but I had to call in to get an update after the initial video diagnostic
I appreciate the video to show what the tech is seeing. It gives me confidence
Always good He has always taken care of us and our Jeep vehicles , Excellent service
Great service as I have always experienced. Both Amber and Adrian were excellent in communicating cost and time frame.
Excellent service and very easy to execute paperwork. Highly knowledgeable and friendly too! Will use again.
They took great care of my wife and I before and after the sale. We had concerns with the vehicle after purchase and they took great care of us.
Everything went very well, and Dominic was very patient with us. He'll know what I mean.
Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers
Fast professional service. Helpful knowledgeable staff. Clean facilities with nice waiting areas with workstations for customers
Agreed on rate with coupon. Went to pickup Jeep and they tried charging regular rate even though we discussed mopar deal. Also didn't attach inspection details so I had to asked for it. Then the car wash was out of service. Walser did not have their stuff together that day.
Brought my 2021 Dodge Durango in for squeaking noise twice after new pads were installed. After more new break pads, the problem is still not resolved. While it needs to be fixed, I’d rather not take my vehicle to that dealership for the same results.
I have previously answered this question which U acknowledge in your 7/30 email. After 2 years or so messing around with the new back-up camera I bought, it finally seemed resolved when dealership said a new stabilization bar was needed and they installed it on July 13, 2026. It worked fine for about a week, but then started working only intermittently
Good communication Good location good people good popcorn good ratings good everything You must be crazy
Good communication Timely service response Car was ready ahead of schedule Car was cleaned and ready
Walser was professional in finding what was wrong with the vehicle. They always are. I like that they send a video of what they are looking for and what they did.
I am from out of state and found a Jeep grand Wagoneer L on their website, I spent close to $60,000 on this car that I was told was in excellent shape. Upon arrival of the car, we quickly realized it was heavily smoked in and the smoke smell was so strong that it made my wife refuse to drive the vehicle and the dealership said they would not take it back. They admitted they did not disclose this and paid for a detailing service which was largely unsuccessful. We tried to sell the car but our offer was $16k less ... Read More DealerRater - Aug 5, 2026
Ethan was very helpful and friendly which made my buying experience great! He answered all questions and helped with a few problems I had afterwards. I definitely would recommend him for anyone looking for a car.
Nick B. was amazing to work with!! He made the process super easy and efficient!! We will be definitely be using him again with our future purchases! Thanks Nick!