Customer Testimonials
Polite and professional staff, nice waiting room, service was done correctly, what else can I say!
Great communication, detailed work and inspection Tyler has great customer service and is personable. Hard to come by in the land of Minnesota nice
Didn't listen well to the questions I had. Very combative on answers back to me. Car didn't start once I got it back after a major repair and follow up was not prompt. Car wash broken and then fixed and still didn't wash my car. Super disappointed.
This is my second new vehicle from Walser Hopkins. I was very happy with the original 2013 Ram, so it was very easy and comfortable to come back and receive outstanding service from Dan and the sales team.
Very helpful and got my truck done in a timely manner. Probably the most painless appointment I have had there so far and they do all my maintenance.
Everything was completed as promised in a timely matter. They have a very nice facility and nice waiting area. I feel very comfortable there.
Everything was completed as promised in a timely matter. They have a very nice facility and nice waiting area. I feel very comfortable there.
The upgrade wasn’t completed due to issues on the dealership’s end. This is unacceptable.
Helpful, efficient, professional help in handling my recall You are lucky to have Jim at your dealership
Fast and easy. No strings attached. I was very satisfied with the service that was provided
They broke an interior panel when doing a recall repair. I had disaster the service center to get the follow-up install scheduled. When I finally went in with an appointment, it took more than an hour for them to see they had ordered the wrong part. It has been weeks since then and I have followed up asking about the correct replacement part with no response
I brought my chrysler Pacifica in because the radio wasn’t allowing other phones to be connected via CarPlay or Bluetooth. They first billed me for a diagnostic and then they said they wanted to install a software update to fix the issue. I came to pick it up and when I got it. The entire radio was nonfunctional. The navigation system never loaded, and I had no access to the system settings menu. They actually made everything worse.
I brought it back in and they charged me another diagnostics fee and told me the entire radio needed to be ... Read More DealerRater - Jul 7, 2025
Everyone we dealt with were absolutely great to work with! The sales team were knowledgeable about the product and wanted to do what was needed to for us to decide to buy. Would definitely go back in the future.
Clean, orderly: prepared with technology to expedite customers who brought their vehicles with care recognition
Didn’t like the new car rental program. I used to get a free rental for warranty work. I was also billed a lot for diagnostics but no issues were found.
Thomas Duffy is always fantastic to work with! We’ve worked with him and the Walser team several times over the years and they have always made sure things go smoothly and have made sure we were taken care of!
I’ve always had a great experience here for oil changes. However, for a recent diagnostic repair visit I was left incredibly disappointed. I specifically asked on multiple occasions if my rental would be covered with my warranty and was told by three separate individuals at Walser, yes. I was meticulously about clarifying this. These items that needed to be fixed were issues within the first year of me owning the Pacifica, it’s barely 2 years old. The fact that I have to pay ANYTHING for these repairs is unacceptable and wouldn’t happen with competitors. Not to mention, the ... Read More DealerRater - Jul 4, 2025
As always, everyone we interact with is very helpful. Jake, Jessica, Parker and the garage team all are very professional. Thanks Hopkins Honda.
Had a good visit with you, my headlight situation is working again as well. thx.
Really appreciate getting my Jeep in for service/repair without an appointment! It only took 2 days and that was because part had to be ordered. Great service department and employees!
Clean, fast, efficient! To the point/straight forward! Made the whole car buy process a breeze!
Very helpful both with the purchase and a concern that came up. I was impressed and would buy from them again!
I have purchased my jeeps from this dealership since 2005 and have always received great service!
Informed communication. Wish i could get a loaner Loved the video the tech sent for.me to watch
Friendly staff. Thorough job on inspection and communication. Usually takes a long time to get an appointment scheduled.
I have been loyal to this dealership since 2016. Every oil change every tire rotation I’ve always come to Walzer in Hopkins Minnesota. I came in for a software update and upon completion and when I was going to pay for the invoice I questioned the bill because it was more than what I thought and they told me that they did a diagnostic test which I was told they could not do that would be a separate appointment. The employee handed it off to another employee which then saw no we did not do a diagnostic test that was ... Read More DealerRater - Jun 30, 2025
Brought it in after another dealer said it was an egr valve leak in cylinder 6 .they couldn't get the warrenty fixed because of the walser extended warranty loophole. We were forced to tow the vehicle to the walser dealer were they replaced the injector. Called me and told me that it was ready but when I got in it to leave, the check engine light was still on. They didn't fully tighten a valve and had to bring to back into the shop.
Manger doesn’t know motors/engines. xxxx poor understanding. Shave your ugly full-man-chew. Looks unprofessional and you talk like a spoiled xxxx
I had great service for my oil change, filter, change, and tire rotation! Jim always does a great job!
Great customer service and easy to work with. They were the only dealership that was great to follow up with and consistent in prices
Bought an expensive 2021 dodge ram limited I didn't fought on the price or anything, I didn't get even a free oil change or even a xxxx tired rotation for buying a $48000 truck I should deserve at least a freaking car wash
This dealership was absolutely terrible with communication and just general knowledge of the brand of cars that they sell. Bringing a Chrysler to a Chrysler dealership should bring peace of mind and instead my car was in the shop for a month with me going back an Garth twice for a "completed" car only to easily point of multiple things that were undone, or just presented poorly. Paper from the service center left in the car, no car was offered. Just an overall poor experience that left me truly wondering what the 200$/hour labor cost was for
I always come away from my appointments at Walser with a good feeling. The check-in and check-out are always smooth, the service assessments and costs are transparent and trustworthy, and the customer lounge is the best around.
Bought a new vehicle which turned out to have paint defects that couldn't be fixed. Dan F and Dan R worked with us to get a different new vehicle. Took awhile but we ended up with an upgraded Grand Cherokee. We appreciate all they did to take care of us.
Are very welcoming family. It was the best and easiest experience.I will be back in the future. Highly recommend friends and family.
Both of my brake lights stopped working and over 10 weeks later finally fixed. Had to talk to a manager after 3 weeks to get a loaner. Poor communication from person at the service department. I am selling my Jeep!
I like having the video inspection done to visually see what needs to be serviced. This method allows the service to be done & I get my vehicle back in a timely manner.
It’s typical you come in check your car in and they tell you the wait time. But this time they could not find my appointment and when they did, it was under someone else's name...... my wait time was supposed to be an hour and 15 minutes. I ended up sitting for an hour and 45 minutes then a different service representative inform me about tires, air filter and brakes. And would I like any of that done I said yes just the air filter and the brake thing. Then that took an additional hour and a half and I ... Read More DealerRater - Jun 26, 2025
Steve Beltzer my service writer was great, not to sure about my technician, she claimed I needed tires, I got them last year from you. Steve double checked and no I do not need tires.
Everything about the process of buying the car went smoothly. I was very happy with my Jeep, and my salesperson was very helpful.
Walser Jeep's staff is friendly, professional and very knowledgeable about their vehicles. The dealership is clean and inviting.
Great dealership to buy from. Enjoyed the whole experience at Walser. Randy provided excellent information and service!
They do a good job and the service advisors are up front and honest. Car is returned to you washed.
My service advisor Jim was very accommodating and help make the process easy. My technician Carl was very thorough and explained all my concerns in detailed. He did a very good job take long care of vehicle the first time in the job. Great experience and I’ll continue to bringing my vehicle for service here.
Jim the service advisor is excellent. The rest of the technical staff are incompetent. Last Vehicle we buy from Walser.
The experience was going fine until we began our purchase and trade of a vehicle. I was questioned on the legitimacy of my trade offer from another dealer when the offer was not high by any means and was very much real. (Your dealer currently has our trade on the lot for almost 4k more than they argued my price for.)
I should have left then and there, I chose to continue on. I explained that I did not want or need warranties for the vehicle I was purchasing. Your employees would not let it go - even going so ... Read More DealerRater - Jun 23, 2025
They are always professional They are thorough and easy to work with They are a clean shop with comfortable waiting area
Steve was very kind and friendly. Quality work in a timely fashion. I really appreciated the car wash too. That was great. Overall an awesome experience.
Friendly advisor with timely updates. Took care of all of my questions and was very helpful.
This was the most disappointing dealership experience- I bought a used car @ 37k
despite claiming 141 point inspection-
There were parts uninstalled in the trunk - despite claim it was ready and vetted.
when I went to pick it up- the second time mgr claimed they would go through it and ensure it was in good condition-only to discover after pick up it has a flat tire on the back and the tire lock was missing. The inspections were so bad I had it independently verified as I had completely lost trust in the service-
In addition, the salesman said it ... Read More DealerRater - Jun 20, 2025
My online appt didn’t go through but Walser Jeep still squeezed me in and out. Grateful for great customer service!
My Jeep was in the dealership for more than 2 months before it was repaired.
Efficient, responsive, knowledgeable service advisor, convenient location! I walked into town during the wait for our car, very close by to lunch spots and cafes. Facilities were clean, waiting area was comfortable,
Fast and good attention costumer service don’t need apoiment in fast line am happy and can recommend this site
Service could have been a just a little better. Guy was nice. They never rotate my tires here. And didn't wash my car this time. And I've had the same wind shield crack for 3 years, So please don't use that as excuse. You've always done it before. I should have pushed for it.
The wrong part was ordered. I had to call multiple times to see when the part would be in. I was told there was no date even though there was the part available on mopar website. I’m very upset with how this was handled and now I’m once again waiting for a part to come in and no one has called me to keep me in the loop.
I purchased a 2022 Ram 1500 via the internet without personal inspection; I was very happy with my Sales Rep Paul. He did refer me to the Walser used car reconditioning center video online for review. Everything is as expected but there are about 5 slight door dings, I assumed they would have been rectified at your reconditioning center per the video prior to resale. If there is an option to drive back to the reconditioning center or dealership when you have a paintless dent technician contracted to rectify I would be extremely satisfied! In hindsight, I should have not assumed and inspected ... Read More DealerRater - Jun 17, 2025
The service manager was professional, a good listener and the video added a nice touch
I found what I was looking for quickly with the help of Jesse who I met as I drove in and before I went in. Jesse did all my paperwork in advance so when I arrive to pick up the van, it was very quick. A manager (I presume) was so helpful the day of, and allowed me to leave other vehicle to be picked up later. Thank you.
Reception, and service, were great. Tyler was very personable. And I really appreciated the videos of the vehicle service. I'll be making Walser my regular vehicle service provider.
I am always satisfied with my interactions with the service department . The quick service and accurate diagnosis of the problem I brought my Jeep in for.
The service center here has been helpful, and I appreciate their support. However, I’m disappointed with the inspection that was done on the used truck I purchased from another Walzer dealership—not this particular Dodge store in Hopkins.
The truck was halfway out of coolant, and the AC didn’t work due to being low on refrigerant. These are basic issues that should have been caught during a proper inspection. Thankfully, the Hopkins service team has been taking care of it, even though I didn’t buy the truck from their location.
I appreciate their help, but the overall ... Read More DealerRater - Jun 14, 2025
Great service. Always friendly and easy to deal with. I do wish appointments weren’t scheduling out so far.
Andy McGowan is amazing i love working with him he always checks everything i love it
Great team. Addressed my concerns and communicated their progress. Highly recommend . Scott ensured that I was happy
Great intake. Great communication on work to be done. Great pickup. I am a 20 year plus customer who returns due to satisfaction.
From the moment I messaged about looking at a vehicle, to purchasing a vehicle then scheduling a service appointment- I had top service. Everyone one I encountered was considerate and listened to my needs.
Great job and great communication throughout the service process. Very easy to work with, good experience!
Had my vehicle for 4 weeks to do $200 worth of labor. Left the vehicle dirty and out of gas.
Service rep was very thorough. Made sure to know exactly what I wanted done. Explained everything.
Ethan was extremely Kind but Professional. He was patient with a Couple of Senior Citizens who had not bought a car in 21 years. We felt no pressure, only understanding & kindness towards a certain couple in their late 70's, who had not really reached a decision to buy a car, that was not a V8 & wound up pulling the trigger & buying 2 V6's!
The employees are so nice that I’m sad I have to complain about all the problems I have had with my car and Jeep not being responsive enough!!
My maintenance appointment needed to be rescheduled because they didn't have a rental available despite being requested. I moved meetings around and took time off to bring in the vehicle. Now I have to do that all over again 3 days later.
Phil Harris was the best, I'll refer my mother in law to work with him
Ethan was great to work with and made the process very easy. I would recommend Ethan to anyone looking to buy or lease a new car!
Great service from my salesperson. Made the purchase process fast and easy. I would recommend them.
Tyler was great and friendly knowledgeable but my service tech skipped a few video points during inspection and was kind of bland and fast about the entire thing, and that's what I come there for basically.
Staff tried hard to get the Jeep done quickly since I was waiting at the dealership.
Great experience, friendly service people. I appreciate the clean, updated and open area to work while I waited (with snacks!)
Worst customer service experience ever. Still waiting since Monday for a call back from manager. The guess the sales manager had better ideas to ground my lease than I did. Easier for them to pawn off the lemon than work with Jeep customer care to actually determine the recurring issue.
Extremely difficult to work with. No problem solving skills. No solution based care. Lack of follow through. Intense pressure to piece meal fix. No ability to work with case manager at Jeep customer care. When asked to speak with manager on Monday, still no call back…and it’s Friday!
This is the best dealership I’ve ever been to! Super organized, accommodating, & friendly staff.
Good communication with Steve. I liked the video message with the details of everything that needed to be done.
On time with service, clean waiting area, kind service, appreciate the video and updates Great experience
Wonderful staff at the service desk. Coupled to excellent servicing and care of my 2015 Jeep Cherokee Limited.
Sold me a vehicle with paint issues. No questions asked when I returned it. Stuck waiting on a refund check from my purchase. Now I just missed a national sale that could have saved me 2 to 7 thousand dollars. Still waiting on my refund check. Thanks Walsar!
Had an oil change. Video inspection is appreciated. Jim got the work done quickly. Experience was great
Excelent all around service and sales this is my 9th purchase of a Jeep grand.
I bought a used 2022 Jeep Grand Cherokee Overland from the dealer and when I asked about Jeep all-weather mats the sales advisor tried to overcharge me by $200 for the set of Jeep mats. I also purchased an extended warranty for the vehicle and was told that service appointments are not too far out, but learned this week that appointments are at least three weeks out.
I took my Jeep to the dealership because the check engine light was on and the gas cap light was on and my dad said something like that would be covered under the warranty. First of all, my appointment was a week out and when I dropped it off, they said they might not even get to it for four days -- so what was the point of making the appointment? The dealership "fixed" it by running a diagnostic test and said everything was fine and sent me on my way. The check engine light and the gas ... Read More DealerRater - Jun 2, 2025
Change the battery and fix the aux switch alarm issue. The cost is reasonable. The work is done on time.
Service is timely, informative & friendly. The waiting area fulfills any need you have while waiting. Extremely pleased with my experience. Thank you for making the recall on my car so easy!!
Knowledgeable and professional The team worked on my car in a timely manner doing an oil change, tire rotation and then a general inspection of my car. Afterwards provided me with a report of how well my car is doing.
I appreciate all the help I received from Tyler. So friendly, nice, and straight to the point. He was the reason I even trusted to come back for another service! Love that guy and his service is a 10/10.
Clean Environment, good waiting area , good service, real to their time , friendly employees and good customer service.
They did a great job on my Jeep. The service was fast, professional, and done right the first time. Couldn’t be happier with how everything turned out. Highly recommend their team in the garage!
Good experience, with great care after small mishap. Showed honesty and excellence in proper care and keep informed.
Consistently excellent customer service. Always businesslike and polite, and time. If I ever owned an auto dealership, I’d try my best to hire Steve Belzer as general manager. He is excellent! Jim Lane
Easy appointment setup staff was helpful and informative. Warranty work completed was completed in stated time
I will be making a care case with Chrysler my car has been in 5 times in 7 weeks in sick of this