I want to thank David McLaughlin for all his help. He was patient when I was looking at different SUVs all over the Twin Cities. Each time I came back with my son or a friend he treated us with respect and kindness. He took time to show me how to operate the cars features that I didn't know. I would recommend him to anyone that wants to buy a vehicle. They have a great team of salespeople.
It was a very pleasant experience to work with representative of Jeep, Elishia. She was friendly, but professional. She deserved the highest grades for her job.sincerely, igor messing
Nate at Walser was so great to work with. He wasn't pushy, was very down-to-earth and relaxed, which is exactly what I needed. I came in knowing exactly which car I wanted to buy, let him know, he let me test drive it and I was ready to sign right then and there. I'm now the proud owner of a Malibu I've appropriately named Barbie. :)
Jayc Alvarez is super awesome she's honest and to the point and her manager Adam was very supportive in her trying to help THANK YOU JAYC
Jayc is a great person to work with she's honest thoural and straight to the point
Absolutely amazing experience with Alicia and Alex did not make me feel pressured at all and they had the answers to all my questions and helped me decide on the right vehicle for me. 10/10 recommend
Thomas Duffy did a great job at listening to me and picking out the perfect car out of the gate. He answered all of my questions, gave and explained all the financing options. It was so nice having just one person to work with all the way through. Nothing high pressure and was a pleasurable experience.
Very good experience! I have purchased quite a few vehicles over the years, and this was one of the best experiences I've had. Quick process and polite staff! Alex Spichke was a very good salesperson. She was attentive and helpful!
We had a great experience buying our previously-owned Jeep Grand Cherokee from Walser! Nadia was wonderful and handled everything for us with great care and intelligence! It is so wonderful not to have to work with a separate finance person after working with the salesperson. We would highly recommend Walser!
Efficient, professional buying experience with Matt Bazella. He found exactly what I was looking for within minutes (2018 Jeep Grand Cherokee) and had the car detailed, oil changed, paperwork ready later the same day. Traded in a 2015 BMW X5 and got a very good price. Working with Matt was the easiest car buying experience I've ever had.
My wife and i came in last Tuesday to look at a couple used vehicles. We worked with Allisha L and she answered all of our questions and didnt pressure us at all with making a decision. She was amazing to work with and would definitely recommend her and her manager Ryan S. They made the entire process very enjoyable and easy from start to finish.
Kelvin was amazing!!!
Worked with Justin McGowan on the purchase of a used vehicle. He was very accommodating and helpful. We were able to completed the purchase in a minimal amount of time and we were satisfied with the experience.
Awesome staff and great selection. Nate was amazing to work with. Very quick and easy process
I just returned from a truly enjoyable experience leasing a new car. Walser Chrysler Jeep Dodge Ram - and in particular, my sales consultant, Elishia Macho, made the entire experience virtually pain free!I've owned my vehicle for almost 14 years, so I am rusty when it comes to buying a new one; however, I worked in the car industry for years, and I have a lot of customer service and sales experience as well. I knew I wanted another small or mid-sized SUV; I wanted a few specific features, and it had to fit into my budget.Walser Jeep was the first dealership I approached, and I was lucky enough to be paired with Elishia. She sat down and asked all the right questions about what I wanted in a new vehicle. I explained that I was only there that day doing some comparison shopping, that I wasn't quite ready to pull the trigger. She shared information about what was available, and I was extremely impressed with her knowledge about the multitude of features that the Jeep Cherokee has. Never once did she try to pressure me into buying that day.I spent about an hour-and-a-half with Elishia and we test drove a Cherokee. She was not at all pushy, which I truly appreciated. She set the bar extremely high as she went over price options, and I left the dealership feeling confident that the Cherokee was a serious option for me. After my experience with Elishia, I expected the salespeople at the other dealerships to be like her. That didn't happen!During the next week, I went to three other dealerships and looked at other vehicles. None of the sales consultants at these places could compare to Elishia when it came to their knowledge of their product and their treatment of me as a customer. Two of the other salespeople failed to follow up with me at all. The third salesman did follow up, but he could not provide me with an affordable vehicle option that contained the features I specifically required.Elishia followed up three times by phone and once by email within the 13 days between my first visit and today. But she was not pushy. I cannot stress that enough! She offered to answer any additional questions I had.I returned to test drive a second time this afternoon, and Elishia and her manager, John Carey, both listened carefully to what I wanted, and they made the deal happen at the price I needed with the features I wanted. They stayed well after closing to finalize the deal, and I left the dealership happy that I had a new car on terms that I can handle.I just cannot say enough positive things about Elishia! She set a high bar for herself and for other salespeople, and she performed above and beyond my expectations!Thank you for the great customer service!
Overall it was a very good buying experience. I got a very nice 2016 Cherokee for a pretty good price ($17,500 versus NADA of >$20,000).The Good:Nice selection"Best price first" so no negotiation. (They dropped the price by $200 the day before I stopped in).Car was priced well. I was seeing 2015 models for equivalent price and about 7-10k more miles.No pressure whatsoever from the salesperson (Nadia)Nadia seemed knowledgeable about the vehicleThe car is in tip top shape, no dings, no dents nothing. Few scratches on the plastic inside but everything clean and nothing missingCar was ready for me when I brought my check backWas crowded on a Saturday but didn't have to wait too longThe not-so-goodIf I wouldn't have extended the test drive, it would have just been around the block (
I’d love to leave a 5 star review but my experience at Walser in the service department started off quite honestly.. TERRIBLE. You might be wondering why I left 4 stars if it was just that bad of a service? Well, turns out my experience of delays and bad communication was not the way Walser does things. The management team disliked how things went for me just as much as I did, if not more! I don’t need to share details about the bad, because what matters is that the company righted their wrong. Tessa was a phenomenal service rep and if I could clone her and have her work for me I would. She was absolutely FANTASTIC, even during the bad part of my experience. Jim was good at communicating as best he could from the get go as well. The boss, Adam, took the time to listen to my concerns and made sure the solution was handled in a very promptly matter. He’s very good at communicating and had a great demeanor. When I went in this last time, he had two phones to his ears.. there’s something to be said about a manager that can multitask that effectively. The GM, Nand was the leader in correcting how bad the first part of my experience was. Moral of the story, other than these 4 did a great job, is that the company saw they didn’t do something right and took the time to fix the situation. Can’t give a 5, because the run around and initial headaches was a bit much for me... but the story ends happily. You can’t fault a company for taking the time to fix a bad situation. Did you read all that? If you did, then you deserve a high five. It was a long one.
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Customer Testimonials
See what people are saying about us
I want to thank David McLaughlin for all his help. He was patient when I was looking at different SUVs all over the Twin Cities. Each time I came back with my son or a friend he treated us with respect and kindness. He took time to show me how to operate the cars features that I didn't know. I would recommend him to anyone that wants to buy a vehicle. They have a great team of salespeople.
It was a very pleasant experience to work with representative of Jeep, Elishia. She was friendly, but professional. She deserved the highest grades for her job.sincerely, igor messing
Nate at Walser was so great to work with. He wasn't pushy, was very down-to-earth and relaxed, which is exactly what I needed. I came in knowing exactly which car I wanted to buy, let him know, he let me test drive it and I was ready to sign right then and there. I'm now the proud owner of a Malibu I've appropriately named Barbie. :)
Jayc Alvarez is super awesome she's honest and to the point and her manager Adam was very supportive in her trying to help THANK YOU JAYC
Jayc is a great person to work with she's honest thoural and straight to the point
Absolutely amazing experience with Alicia and Alex did not make me feel pressured at all and they had the answers to all my questions and helped me decide on the right vehicle for me. 10/10 recommend
Thomas Duffy did a great job at listening to me and picking out the perfect car out of the gate. He answered all of my questions, gave and explained all the financing options. It was so nice having just one person to work with all the way through. Nothing high pressure and was a pleasurable experience.
Very good experience! I have purchased quite a few vehicles over the years, and this was one of the best experiences I've had. Quick process and polite staff! Alex Spichke was a very good salesperson. She was attentive and helpful!
We had a great experience buying our previously-owned Jeep Grand Cherokee from Walser! Nadia was wonderful and handled everything for us with great care and intelligence! It is so wonderful not to have to work with a separate finance person after working with the salesperson. We would highly recommend Walser!
Efficient, professional buying experience with Matt Bazella. He found exactly what I was looking for within minutes (2018 Jeep Grand Cherokee) and had the car detailed, oil changed, paperwork ready later the same day. Traded in a 2015 BMW X5 and got a very good price. Working with Matt was the easiest car buying experience I've ever had.
My wife and i came in last Tuesday to look at a couple used vehicles. We worked with Allisha L and she answered all of our questions and didnt pressure us at all with making a decision. She was amazing to work with and would definitely recommend her and her manager Ryan S. They made the entire process very enjoyable and easy from start to finish.
Kelvin was amazing!!!
Worked with Justin McGowan on the purchase of a used vehicle. He was very accommodating and helpful. We were able to completed the purchase in a minimal amount of time and we were satisfied with the experience.
Awesome staff and great selection. Nate was amazing to work with. Very quick and easy process
I just returned from a truly enjoyable experience leasing a new car. Walser Chrysler Jeep Dodge Ram - and in particular, my sales consultant, Elishia Macho, made the entire experience virtually pain free!I've owned my vehicle for almost 14 years, so I am rusty when it comes to buying a new one; however, I worked in the car industry for years, and I have a lot of customer service and sales experience as well. I knew I wanted another small or mid-sized SUV; I wanted a few specific features, and it had to fit into my budget.Walser Jeep was the first dealership I approached, and I was lucky enough to be paired with Elishia. She sat down and asked all the right questions about what I wanted in a new vehicle. I explained that I was only there that day doing some comparison shopping, that I wasn't quite ready to pull the trigger. She shared information about what was available, and I was extremely impressed with her knowledge about the multitude of features that the Jeep Cherokee has. Never once did she try to pressure me into buying that day.I spent about an hour-and-a-half with Elishia and we test drove a Cherokee. She was not at all pushy, which I truly appreciated. She set the bar extremely high as she went over price options, and I left the dealership feeling confident that the Cherokee was a serious option for me. After my experience with Elishia, I expected the salespeople at the other dealerships to be like her. That didn't happen!During the next week, I went to three other dealerships and looked at other vehicles. None of the sales consultants at these places could compare to Elishia when it came to their knowledge of their product and their treatment of me as a customer. Two of the other salespeople failed to follow up with me at all. The third salesman did follow up, but he could not provide me with an affordable vehicle option that contained the features I specifically required.Elishia followed up three times by phone and once by email within the 13 days between my first visit and today. But she was not pushy. I cannot stress that enough! She offered to answer any additional questions I had.I returned to test drive a second time this afternoon, and Elishia and her manager, John Carey, both listened carefully to what I wanted, and they made the deal happen at the price I needed with the features I wanted. They stayed well after closing to finalize the deal, and I left the dealership happy that I had a new car on terms that I can handle.I just cannot say enough positive things about Elishia! She set a high bar for herself and for other salespeople, and she performed above and beyond my expectations!Thank you for the great customer service!
Overall it was a very good buying experience. I got a very nice 2016 Cherokee for a pretty good price ($17,500 versus NADA of >$20,000).The Good:Nice selection"Best price first" so no negotiation. (They dropped the price by $200 the day before I stopped in).Car was priced well. I was seeing 2015 models for equivalent price and about 7-10k more miles.No pressure whatsoever from the salesperson (Nadia)Nadia seemed knowledgeable about the vehicleThe car is in tip top shape, no dings, no dents nothing. Few scratches on the plastic inside but everything clean and nothing missingCar was ready for me when I brought my check backWas crowded on a Saturday but didn't have to wait too longThe not-so-goodIf I wouldn't have extended the test drive, it would have just been around the block (
I’d love to leave a 5 star review but my experience at Walser in the service department started off quite honestly.. TERRIBLE. You might be wondering why I left 4 stars if it was just that bad of a service? Well, turns out my experience of delays and bad communication was not the way Walser does things. The management team disliked how things went for me just as much as I did, if not more! I don’t need to share details about the bad, because what matters is that the company righted their wrong. Tessa was a phenomenal service rep and if I could clone her and have her work for me I would. She was absolutely FANTASTIC, even during the bad part of my experience. Jim was good at communicating as best he could from the get go as well. The boss, Adam, took the time to listen to my concerns and made sure the solution was handled in a very promptly matter. He’s very good at communicating and had a great demeanor. When I went in this last time, he had two phones to his ears.. there’s something to be said about a manager that can multitask that effectively. The GM, Nand was the leader in correcting how bad the first part of my experience was. Moral of the story, other than these 4 did a great job, is that the company saw they didn’t do something right and took the time to fix the situation. Can’t give a 5, because the run around and initial headaches was a bit much for me... but the story ends happily. You can’t fault a company for taking the time to fix a bad situation. Did you read all that? If you did, then you deserve a high five. It was a long one.
Welcome to Walser Chrysler Jeep Dodge Ram
60+ years in the Twin Cities
Walser Chrysler Jeep Dodge Ram draws in customers new and old the natural way: with top-quality automobiles, a sales experience focused squarely on the customer’s needs, and a little ol’-fashioned common sense.
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866-323-0559
Call Now314 Mainstreet • Hopkins, MN 55343
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Open Today! Sales: 8:30am-6pm
Open Today! Service: 7am-3:30pm
Open Today! Parts: 7am-3:30pm
Walser Chrysler Jeep Dodge Ram
Phone: 866-323-0559
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